Losing charge while plugged inSupport

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  1. daisy40

    daisy40 Well-Known Member

    I am having battery issues while on ac power, I need some help.troubleshooting to figure out what is going on. While on ac power, I will look and see that my phone is fully charged, while still plugged in, I will use my phone (normal usage, just basic internetting and facebooking) About ten minutes later I will notice that I have lost battery charge and I am around 80%, but still charging. I checked system panel and it all looks normal. I checked battery status and nothing jumps out except for the loss in charge. This has happened a few times already. Any thoughts?

  2. daisy40

    daisy40 Well-Known Member

    And while inputting the post above I lost more charge (while plugged im and "charging")
  3. srozzman

    srozzman Active Member

    Maybe there is a break in the cable? try a different cable
  4. Leogorath

    Leogorath Member

    It happens to me a bit, depending on what I'm doing. It could just be that you're using more power than is going in. (On this phone, Wi-Fi, GPS, and brightness are pretty big power sinks.)
    Either that, or maybe the battery isn't taking a charge. Seems like the phone isn't old enough for that to start happening yet, though.
  5. Mayhem

    Mayhem Well-Known Member Contributor

    Are you using the charger cable that came with the phone or a different one?

    I had chargers left over from my enV and tried to use them. They're a different voltage and wouldn't charge the phone. Sure, it looked like it was charging when plugged in but it wasn't.

    I also found out that you can't charge the phone from your computer's USB port. It shows the same thing - charging when it's not actually charging.
  6. Goonie21

    Goonie21 Well-Known Member

    I charge mine everyday from my computers usb port.

    As for the question may be a bad battery I stream pandora surf a little net and fb play some games some times and my charge goes up.... I does this everyday.
  7. darkxsun

    darkxsun Well-Known Member

    In an effort to reconcile these statements, remember that a USB port will provide much less power---it's much easier to use more than you're gaining from USB. The wall charger that comes with the phone is higher current (1A) and will charge faster. I'd be very surprised if you could drain faster than the 1A charges.
  8. Mayhem

    Mayhem Well-Known Member Contributor

    I knew I wasn't crazy.

    Well, not in this case at least. :)

    I also want to point out that the charger I had left over from my enV2 was made by Emerson. It had a higher current than the one that came with my Ally.

    It too would not charge my Ally and acted the same way as the USB cable did for me.

    I think I threw it out but can look for it in case anyone's looking to buy a non-OEM charger as a back up.
  9. Matt's 175

    Matt's 175 Well-Known Member

    Me too. Works just fine.

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