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Help Loss of Voice/3G Network

LarryWC2005

Lurker
Jul 21, 2010
6
0
My phone has been working fine since June. Saturday morning I had no bars and the 3G icon was missing. I could not make a call nor access data. I re-started the phone and was able to make one call but then no bars. If I drive 1/2 north of my house everything is fine. Same with south. If I leave a two square mile radius from my house phone works just like it did before. I called Sprint to see if there was a problem with a tower or their network. Support only instructed me to do a factory reset. If that doesn't work I could take the phone to a service center. I drove to the local Sprint store - the phone worked fine. I am only having this problem - now -only at home. Issues with data at home is one thing but not being able to get voice calls is another.

Any ideas from anyone? Will a factory reset work? Could something be blocking the signal? Other than getting a new phone how can I get Sprint to understand this problem?
 
I had a similar issue this morning while driving to work. I have a 30 mile drive in and could not make any calls. Pandora streamed fine but every time I would try and call I would get an error message saying the network was busy. Had to use my AT&T work phone to call out. Sad... and VERY frustrating.
 
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Latest: spent two hours on phone with support - hard reset of phone - no network connection. While support on phone drove .5 miles north - everything fine. Took phone to repair - tested phone - no problems but they did replace antenna just in case - during 7.5 mile drive home - had 3G network - got home - nothing. Called support - they didn't have an answer.

Tonight - after each text message or phone call I need to put the phone in airplane mode - then back out just to pickup voice connection and wifi.

Anyone reading this near davie fl that could confirm my results? Sprint doesn't know what to do next.
 
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