I frequently (once a week), will manually check for firmware, PRL, etc. updates. Yesterday, I tried whatever "Update Profile" is and after that I lost all of my pictures and videos. Is that what did it? Or do I have another issue here? Or did it happen after I took a pic of my home screen with ShootMe? Also, I'm pretty sure I just copied my videos file from my PC (30 AVI's) to my SD card and then phone read them. Now, it won't, any after some research it doesn't look like the EVO even supports AVI? I'm pretty sure I didnt' convert anything than one DVD. Otherwise this phone is suhweet. 32GB cards can't come fast enough.