Mail disappearingSupport


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  1. gd123

    gd123 Well-Known Member This Topic's Starter

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    Can anyone advise why my emails keep disappearing for my email app.

    They seem to download okay but disappear within minutes and don't wait to be read.

    Tried all the settings i can think of
     

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  2. madhatter1689

    madhatter1689 Well-Known Member

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    Is this in the Mail app or the Gmail app? I have the same trouble with the Mail app.
     
  3. PureLoneWolf

    PureLoneWolf Well-Known Member

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    This may seem like a daft question, but are you connecting to POP3 accounts?

    If so, are you also downloading emails to a desktop client? My understanding is that the Mail application talks to the server and syncs the current status of mail on the server. If you download to a desktop client and remove the mail from the server at the same time (like most people I believe), the mails will disappear from your phone on the next sync.

    You can disable this behaviour on your desktop client. I think that you would need a different mail client to stop this on the phone.

    Maybe that helps
     
  4. madhatter1689

    madhatter1689 Well-Known Member

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    Yes it is a POP3 account but I don't delete from the server. I will try an IMAP account and see what happens
     
  5. PureLoneWolf

    PureLoneWolf Well-Known Member

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    It's not about if you delete from the server on the phone...from any other client is what counts.

    When I download email to my desktop in the evening, Thunderbird remove emails from the server as I am not interested in keeping my stuff online permanently...if I have a need for this, I send it to my Googlemail.

    Apologies if you were referring to "at all"

    Cheers
     
  6. gd123

    gd123 Well-Known Member This Topic's Starter

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    Seems to be the same situation for me - pop3 setting and yes I am downloading to laptop via outlook.

    I don't want them to self delete from phone - so how do i change please.
     
  7. gd123

    gd123 Well-Known Member This Topic's Starter

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    Having much difficulty changing over to imap.

    Can anyone help with settings and how to change this - blueyonder.co.uk address
     
  8. gd123

    gd123 Well-Known Member This Topic's Starter

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    Okay, think i have the imap account working - new problem is that my email server had 3300 emails which had never been accessed directly and didn't show as read - I think the phone was going to download them all - I managed to stop it at 50.

    Anyway, so i now have imap on phone but still pop3 on laptop and pc - i take it i need to change them all to imap?
     
  9. madhatter1689

    madhatter1689 Well-Known Member

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    Okay, I have the problem on the HTC app, Maildroid and K9 so it is obviously something in my settings somewhere. I use Thunderbird to access my Virgin account and leave the mail on the server even when I have read them in Thunderbird. They actually disappear from my phone once read, before I have downloaded them onto Thunderbird.

    Any help appreciated.
     
  10. PureLoneWolf

    PureLoneWolf Well-Known Member

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    I would check the settings for each mail account you have configured. Press the Menu button when you are in the account you want, then there is an option in the "Send & Receive" section called "Download options".

    I think this defaults to 3 days. I have mine set to All and my mails don't disappear until I remove them from the server with Thunderbird.

    Maybe that is the issue?
     
    honeyabee likes this.
  11. madhatter1689

    madhatter1689 Well-Known Member

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    Hi thanks for that help but alas I had already done that. I have given up trying and have taken the easy option which is simply to forward all my mail accounts to my gmail account. Works perfectly.
     
  12. LogicalPremise

    LogicalPremise New Member

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    Same propblem as everyone else above. Have exchanged two emails with HTC customer service and they have been "0" help. My local cellular company is not a national chain and the new Android upgrade is "apparently" not available to GCI Alaska yet. In fact, GCI warns not to upgrade until HTC sends them their Android upgrade specifically for GCI. I temporarily fixed my problem by turning Outlook "remove email from server" option off. Now my email is sticking around.
     
  13. tom609

    tom609 New Member

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    I finally figured out how to stop my emails from disappearing. As soon as you open the email, scroll down IMMEDIATELY to the bottom of the screen and click on the button with the stopwatch revolving. You'll get a message asking if you want the remaining 2K. Ignore it.
    For some reason, Yahoo thinks we want ads at the bottom of our emails. This stops it from loading and hence making your email disappear.
     

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