Support MAJOR Annoyance with Moment

Discussion in 'Android Devices' started by LA_mVp24, Nov 12, 2009.

  1. LA_mVp24

    LA_mVp24 Member
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    Nov 12, 2009
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    So I've had my Samsung Moment on Sprint for 2 days now and a problem started happening today. Whenever I receive a text message, the phone goes black, locks, the ANDROID screen then displays and the phone goes back to normal but begins looking for service. I have no clue why this is happening but it's really annoying :\.

    Please help!
     

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  2. Str8_Krazy

    Str8_Krazy Member
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    Nov 4, 2009
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    Sounds like a defective phone. Never once had that happen to me. Unless your saying it is in screen lock and lights up then goes back into screen lock?
     
  3. LA_mVp24

    LA_mVp24 Member
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    The screen is locked and the phone lights up, the android screen appears, then screen lock reappears and I can unlock the phone.
     
  4. pastafarian

    pastafarian P√Ętes avec votre foie
    VIP Member
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    Nov 4, 2009
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    The Sea of Tranquility
    This is not normal! Do you recall installing anything just before this began? If so try uninstalling. I'd also try a soft reset and/or pulling the battery. If that doesn't work, restore the phone to factory defaults. If all else fails, go to the store and get it replaced. Good luck!
     
  5. LA_mVp24

    LA_mVp24 Member
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    I installed quite a bit of apps last night, two audio manakers, and some note taker. I deleted all three...so hopefully.
     
  6. LA_mVp24

    LA_mVp24 Member
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    Nope....still happening :[
     
  7. latinmaxima

    latinmaxima Well-Known Member
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    Oct 15, 2009
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    Customer Service/ Quality Assurance Supervisor
    Richmond ,KY
    After uninstalling try the soft reset and see if you can get it to restore to factory defaults. Then see if it still occurs. Have you power cycled the phone since the uninstall?
     
  8. LA_mVp24

    LA_mVp24 Member
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    I just uninstalled most of my third party apps, helf the red button power off and power on...hopefully this works.
     
  9. LA_mVp24

    LA_mVp24 Member
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    Just removed handcent...lets try it now.
     
  10. masbirdies

    masbirdies Well-Known Member
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    tben do a factory reset.
     
  11. LA_mVp24

    LA_mVp24 Member
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    Ok no go...how would I go about soft resetting?
     
  12. LA_mVp24

    LA_mVp24 Member
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    Hard reset worked.

    Thanks for all the input!
     
  13. Adrift

    Adrift Well-Known Member
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    Nov 1, 2009
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    College...
    Corpus Christi, TX
    Now if possible, can you reinstall, one by one, the apps you had and see if you can find out which one was causing the problem?
     
  14. LA_mVp24

    LA_mVp24 Member
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    Nov 12, 2009
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    Yea I plan on doing that tonight, will definitely get back to you guys.
     
  15. CriticalCritic

    CriticalCritic Well-Known Member
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    Cary, NC
    FYI, the FoxNews widget was causing problems for me. After installation, random apps began opening in the background (every app possible, ones that I have never opened). I would use an app killer, but different programs would open up again afterwards. Had to uninstal. Fixed the problem :)
     
  16. AndroidSPCS

    AndroidSPCS Well-Known Member
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    Nov 12, 2009
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    geek
    USA
    Interesting. Kind of sounds like the good old Palm days where you troubleshoot one app at a time to figure out the rogue app.

    Many things change, but some things always stay the same!
     

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