Help Major Problems with Kobo Arc 7

[Tyco_]

So, ever since I got this Kobo Arc 7 a few things have not worked. After playing with it for about a month to figure out all is not functioning correctly I decided to email Kobo customer support about it not working to no avail I've decided to post here for help. First off I am not able to return it as I got it for free and do not have a receipt for it. I've recorded me going through the things wrong with it in this video. Any help on this/these issues will be greatly appreciated. If you need any more information just ask and I will try my best to provide you with it.