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Market says "purchased"


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  1. birthofahero

    birthofahero Well-Known Member This Topic's Starter

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    I tried to purchase an app and proceeded to the confirm credit card screen and pushed "buy now". I got an email saying thank you for your purchase and that they would charge my account soon, then I get an email basically saying that I didnt have enough funds in my account and that my order was on hold.

    I found out that the account info had my old card number so I updated and tried to install the app again but it says "purchased" to the right of it and the only option is to install, which I tried and got a notification saying install unsuccessful. My question is; is there any way to download this? Does it think I paid for it? Then why wont it let me install? Too many questions....Thanks in advance.
     

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  2. Beerkan

    Beerkan Well-Known Member

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    You're probably better off trying to contact the vendor directly.

    Did you get a transaction ID or something that can idendify you to the vendor or market?

    I'd also check my credit card statement in case you get charged for something you didn't receive.
     
  3. birthofahero

    birthofahero Well-Known Member This Topic's Starter

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    No, the only thing I got were those two emails. One that said we will bill you shortly and then one that says the transaction did not go thru. There would be no way for them to bill me cuz that card number I used has been closed for some time. How would I contact the vendor? It was the Beautiful widget app
     
  4. Howie

    Howie Well-Known Member

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    does it give you the option to cancel so you can re-order?
     
  5. birthofahero

    birthofahero Well-Known Member This Topic's Starter

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    No, the only option is "install". Which when I press, says "download unsuccessful"
     
  6. Beerkan

    Beerkan Well-Known Member

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