"message not downloaded" "generic network failure"Support

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  1. shepditch

    shepditch New Member

    Some background:

    New Incredible, setting up and downloading everything in sight on Thursday. Late last night (Friday) started having issues with mobile network and internet access while not on wi-fi. I have been using wifi predominantly so I think this issue was in the background but I didn't notice because I wasn't using 3g internet access. When I shut off wifi, I was getting access errors and, in my QuickSettings app, it said that there was no APN configured. The HTC settings app, under mobile network, simply said "turning on".

    Searched around and discovered that this might be a problem with the app itself (QuickSettings) so I uninstalled it, did *22899 and rebooted. 3g problems went away but now I'm getting intermittent status bar messages that say "message not downloaded - generic network failure".

    I am using Handcent and I *think* I'm getting all the messages I've been sent but how could I tell? I've been getting some, at least. I turned off the auto-retrieve for the HTC native messages app but I'm still getting the status message periodically. The phone will vibrate and notify like I've gotten a SMS but all I'm getting is the error message - about every 10 minutes.

    From searching around it appears that this has been a thing with the Eris but the fact that it *was* working and now it's not is confusing to me. Is there a known conflict out there with an app combination that does this? I searched the forums and the google but I'm coming up empty.


  2. soulfetcher13

    soulfetcher13 Well-Known Member

    One possibility is that it is in fact a new pjone, all of the apps will not work right off the bat but give it time. However, you may want the keep auto retrieve in the native app on. The only thing you want to turn off there is the incoming message notification.
  3. shepditch

    shepditch New Member

    It appears that this is (also?) a MMS issue. I have tried to send MMS's to the phone and it will recognize that a message has arrived but will not download the attachment. Handcent and HTC messages both give me an error but the "message not downloaded" in the status bar comes from the native HTC app.
  4. ttrimmer

    ttrimmer Member

    Same exact issue here. I'm thinking it's that quick settings app. Anyone have a fix yet?
  5. ttrimmer

    ttrimmer Member

    Alright, I reset my phone back to the factory settings and mms works fine now.
  6. dmb_droid41

    dmb_droid41 Active Member

    I am having this same issue. Had quick settings and Handcent installed. Just uninstalled both apps and still cannot receive mms.
  7. crashdogy

    crashdogy Well-Known Member

    The only fix that worked for me is factory reset It sucks but works.
  8. BamaTide

    BamaTide Member

    Hi. I had the exact same problems. It started when I disabled the mobile data on the quicksettings app. I then uninstalled the app, but I still could not send/receive MMS and kept gettin the error message.

    I had reinstalled the quicksettings app a couple times to see if it would help, but it never did.

    HOWEVER, I re-installed the updated quicksettings app today, and everything works fine again! Don't have to hard reset back to factory settings! Just wanted to pass that along.
  9. Dobieg

    Dobieg Well-Known Member

    Don't have quick settings installed but I have the same problem. Did a restore and still have handcent issues. Hoping for a fix soon.
  10. dmb_droid41

    dmb_droid41 Active Member

    How did you download it? Its not showing up in the market for me now. I need to install it to get MMS to work again.
  11. famouzstarz

    famouzstarz Well-Known Member

    same here stupid quirk! where can i download
  12. MCain04

    MCain04 New Member

    axle123 likes this.
  13. akingsfan

    akingsfan Member

    Same issues here. Cannot consistently send/receive mms messages. Works sometimes, but mostly I get error messages. Tried factory rests, etc but still having problems sending/receiving mms messages (with both the standard messaging app and with handset). FRUSTRATING!
  14. BiggShooter

    BiggShooter Active Member

    I don't have the Quick Settings application, and I'm getting the same error / problems when sending / receiving MMS messages. It has to be something with the phone since I never had any sending / receiving error messages with my Blackberry Storm.
  15. alison03

    alison03 Well-Known Member

    We received our first video message today of our nephew learning to walk. Clicked to download and got the same error message in the title. Tried again, same thing. In our notifications it said something like message not downloaded too. Using stock messaging, no apps or anything installed for it.

    Anyway, backed out of the text, and then got back in and there was the video. It played just fine. Really weird that it never said it downloaded but suddenly appeared. A little worried because more than any apps or special features, we use the picture/video texts the most to see nieces and nephews etc.

    Hope there's a fix or at least an explanation.
  16. 06jeepguy

    06jeepguy Member

    kinda new to this driod stuff the problem I have is that it says generic failure but does send it incoming i must manually download and doing the above fix there are no disables to delete my apn looks like the fixed version but QS still says APN not configured so except for the stupid message everything works any ideas on whats causing the message thanks
  17. SBacklin

    SBacklin Well-Known Member

    I ran into this problem with my Incredible. It would error then download the message. It happened after I set the maximum MMS size to 1M. Once I went down to 500k, the error message stopped.
  18. 06jeepguy

    06jeepguy Member

    thanks dude will give that a try
  19. mach1man

    mach1man Well-Known Member

    I'm having the same issue that everyone else is having. Im using stock mms and no additional settings. i have the size to 1mb. I did a factory reset with tech support when they sent the test mms it force closed com.Android.mms. they are sending me a new phone. Anyone not getting all of the mms, my friend sent me a 15 slide mms and I only recieved 2 slides.
  20. Stainy

    Stainy Member

    Guys... just got off the phone with HTC technical and this problem has been reported and escalated for a fix... it`s not a network issue.. it`s an HTC problem that needs fixing..
    PharmGirl79 likes this.
  21. TokedUp

    TokedUp Well-Known Member

    I had this problem, it was because I had an Antivirus app and ATK installed. Soon as I got rid of both my phone started acting like a real Incredible.
  22. PharmGirl79

    PharmGirl79 New Member

    @Stainy- Is this something that we need to call into HTC technical about to get a replacement?
  23. mach1man

    mach1man Well-Known Member

    I got my replacement phone and it did the same thing. I went and called Verizon and got a trouble ticket started. After 2 weeks of testing they found its a Verizon to HTC problem and there should be an update coming for it, I'm not saying its gonna be 2.2 but more like the email fix when the phone was first released.
  24. SBacklin

    SBacklin Well-Known Member

    Interesting. I called Verizon and they had no clue and HTC was useless.
  25. pjspdx

    pjspdx Member

    I have been experiencing the force closes with com.android.mms and I think I have nailed down the steps to reproduce the problem. I can reproduce the problem after a factory reset and with stock messaging, Chomp and Handcent. I have duplicated it on two Incredibles that were received three weeks apart.

    1) Make sure WiFi is turned on (It does not have to be connected)
    2) Reboot the phone (ie. Turn off the phone and turn it back on)
    3) Wait at the home screen and have someone send you an mms.

    You should get a force close on com.android.mms within 15 seconds of receiving the mms or when you download the mms picture.

    From my experience the force close only happens once per reboot and it does not prevent the eventual download of the mms. Just the nasty force close message.

    Try it out and let me know.

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