messaging is unreliableSupport


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  1. axel_2078

    axel_2078 Well-Known Member This Topic's Starter

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    Ok, I'm really getting fed up with the messaging capabilities of this device. I use the gmail app because I want "push" email, although it's not even close to push email as far as I can see. I frequently get emails several minutes after they are sent. That's not new. They never arrive if I have WiFI enabled, but that's a different issue. I'm on 3G right now and I just checked my gmail account over the web on my laptop and I saw a new email in my inbox that arrived over 30 minutes ago. I looked at my phone and I had no notification of new email. I did a manual refresh and then it popped in. A couple minutes later, I got 5 emails at once in one of my other gmail accounts and all were sent nearly 45 minutes ago. This is not even close to "push" email. Before anyone asks, yes all my accounts are set to automatically sync and in case it was missed, I'm using the gmail app. I'm really questioning the reliability of this device. I'm considering taking the phone back and going back to my old Blackberry Curve 8330. It's much slower and the browser is worthless, but at least I never have to worry about missing emails, and they arrive instantly....not 45 minutes later (or never). Surely I'm not the only person out there this is happening to?
     

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  2. jbdan

    jbdan Well-Known Member

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    Do you have "Enable Always On" under your mobile data settings? Settings>Wireless and Networks>Mobile Networks?

    With both the Eris and now the Inc nothing imo can match BBerry's email (which is what I came from) but I don't need to get emails like this. Heck I don't even need to get them but once a day no matter what time they come. However, from what I have gathered in this forum you should get true push with gmail in the form of seconds. ymmv

    Sounds like your phone is sleeping maybe? Did you try your advanced wireless settings as well and set to "never sleep"?
     
  3. axel_2078

    axel_2078 Well-Known Member This Topic's Starter

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    Yes, it's set to always on in mobile data settings. What exactly do you mean by the phone sleeping? Doesn't it "sleep" after the timeout value when the screen goes black and locks? Is that not sleeping, or am I confused? Where is this "never sleep" option?
     
  4. dylo22

    dylo22 Well-Known Member

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    I think as a last option, you should try a factory reset and test gmail app with no settings changed or other apps install. If gmail works, then it probably means you have an app or setting that is causing conflict on your phone currently. It's a PITA, but it's worth a try before giving up and going back to your blackberry
     
  5. axel_2078

    axel_2078 Well-Known Member This Topic's Starter

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    Quick question, does a factory reset return it to stock settings? (no gmail or facebook accounts set up and all apps gone)
     
  6. dylo22

    dylo22 Well-Known Member

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    Yes. You'll have to start all over. However, the apps you've paid for, you can redownload and install at no extra cost.
     
  7. jbdan

    jbdan Well-Known Member

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    The never sleep option is for your wifi and it's under an "advanced menu" when you hit MENU button when already in the wireless settings menu. You said they never arrive when on WIFI so I thought you could change that setting to "never" so WIFI won't sleep.
     
  8. spal2ks

    spal2ks Member

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    curious if this problem has been solved. My buddy has this issue with his Eris on 2.1 and with my Inc on the way I hope the gmail app will sync automatically and frequently.
     
  9. howarmat

    howarmat Well-Known Member

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    agreed, messaging is one thing a BB kills the competition in still

    as for this issue, i have seen some other with this problem but i have never had it and my settings are 'always on data' and wifi to always on with no sleeping there
     
  10. jayhammy

    jayhammy Active Member

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    Interesting, but when I use the stock "mail" app that houses my .mac and .gmail accounts, I always get the .mac email within about 10 seconds. This is whether I have wifi on or off.
    BUT....I get my gmails faster with the native GMAIL app than I get the mac emails with the stock mail app (you can't put mac emails on the gmail app), regardless of wifi setting.
    Thus, my conclusion is that the GMAIL app truly pushes email, and very quickly and consistently.
     
  11. axel_2078

    axel_2078 Well-Known Member This Topic's Starter

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    I got fed up with this problem and did a factory reset. I'm going to hold off on installing all the apps I had before to give it time for testing.
     
  12. TheLurg1687

    TheLurg1687 Well-Known Member

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    hmm..I get my emails within seconds of getting them on my computer. Seconds is a fine delay to me. If it was over a minute, then I guess I would care. But probably not. It's as instant as I want
     
  13. elrabin

    elrabin Well-Known Member

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    Are you using the Android Gmail app or the HTC mail app?

    Android Gmail app is PUSH. Sometimes i get email on my phone before i do on my PC. Its instantaneous. I just bought some stuff on Amazon and about 3 seconds after I clicked, my phone buzzed to tell me that I had the confirmation email.

    HTC mail app is not. 15 min - 1 day sync times.
     
  14. dylo22

    dylo22 Well-Known Member

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    I'm pretty sure he's using the gmail app
     
  15. Musky

    Musky Well-Known Member

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    I also have no trouble with the phone and Gmail. I get a notification of a new email one or two seconds before it pops up in my inbox on my laptop. Very fast!

    It's strange how some people have certain problems and some don't :confused:
     
  16. axel_2078

    axel_2078 Well-Known Member This Topic's Starter

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    I'm using the gmail app, as was stated in the second sentence. Unfortunately, it has not been instantaneous for me as of yet.
     
  17. axel_2078

    axel_2078 Well-Known Member This Topic's Starter

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    Yes, it is strange. Some people have several problems with the device, but my only real problem has been with receiving email via the gmail app. The other problem is not receiving emails in the gmail app while wireless is turned on. I haven't tried connecting it to my wireless network and testing it that way since I did the factory reset, so maybe I'll try it again later tonight if I get some time.
     
  18. goodbyeiphone

    goodbyeiphone Member

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    I sometimes get emails on my dinc b4 my gmail on the computer! Otherwise maybe a few second delay.
     
  19. axel_2078

    axel_2078 Well-Known Member This Topic's Starter

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    Yeah, my BB Curve was like that and I miss it (instant notifications) because I haven't seen it since I got this phone.
     
  20. jbdan

    jbdan Well-Known Member

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    Don't know if anyone has touched on this but aren't there "IMAP enabled settings" in GMAIL in your account settings? Or something like that? (I'm hotmail user so I don't recall sorry)
     
  21. INTREPID-NY

    INTREPID-NY Well-Known Member

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    Yes, you must go into Gmail and select Imap.

    www.gmail.com , Settings, Forwarding and POP/IMAP, IMAP Access: Enable IMAP (at the bottom)
     
  22. dylo22

    dylo22 Well-Known Member

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    There is, if you want to use IMAP. With Gmail app, everything is pushed.
     
  23. illusionz

    illusionz Well-Known Member

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    I don't understand why there is a problem, I get my emails faster than my computer sometimes.
     
  24. drhill

    drhill Well-Known Member

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    For the last week or so there has been intermittent problems for my wife's incredible with Google Voice. If she manually checks it works, but sometimes she doesn't get her GV SMS for an hour (or 8 once). It seems to come and go. I've noticed on my incredible gmail does this on occasion.

    I'm not sure if it's a google problem or a phone. But it isn't consistent. Most of the time I get gmail and GV updates faster than with Chrome extension active (and my gmail extension polls every 15 seconds).
     
  25. garment69

    garment69 Well-Known Member

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    You can also set up your gmail app to work through the HTC mail app as an exchange account which makes it push. Just use m.google.com as the server address. Can be finicky though.
     

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