mic not registering sound


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  1. randmrok

    randmrok Member This Topic's Starter

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    having weird issue with my ladies phone , the mic isnt picking up any sounds, she says she didnt drop it or anything , im just wondering what it could be
     

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  2. Podivin

    Podivin VIP Member VIP Member

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    At first blush it sounds like a hardware problem, but just in case you might try these things.

    1) Any apps updated just before the problem started? If so, try deleting the app(s) to see if the problem goes away.
    2) Reboot the phone.
    3) Do a live battery pull (remove the battery while the phone is turned on).
    4) The ever-popular factory reset.
     
  3. randmrok

    randmrok Member This Topic's Starter

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    ima give the factory reset a try , but im not sure how to do it with a rooted phone, because her trackball is not working so when i go to the recovery screen i cant select the wipe.....any ideas?
     
  4. Podivin

    Podivin VIP Member VIP Member

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    go to menu > settings > privacy.
    Yep, that's a darn strange place to find 'factory data reset'.

    BTW, this won't remove the current ROM, it just will set it back to a just-flashed state.
     
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  5. randmrok

    randmrok Member This Topic's Starter

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    thanks for the help, sorry still kind of new to this, trying the reset, ill see if it fixes the original problem
     
  6. randmrok

    randmrok Member This Topic's Starter

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    so didnt seem to work , just reset, should i unroot and try to make a return ?
     
  7. Podivin

    Podivin VIP Member VIP Member

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    I believe that would be the next step. You'll have to call in to their helpdesk, and they'll most likely have you do another factory reset (*I* think they're paid a bonus on how many factory resets they can have people do in one day :) ). Once you can prove to them that didn't fix the problem they should send out a replacement phone.

    BTW, I'm under the impression that this phone is not rooted, but if it is you'll need to unroot before sending it back - and it would be best to do it before calling them, in case they ask you about build numbers or something like that.
     
  8. randmrok

    randmrok Member This Topic's Starter

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    actually the phone is rooted, i was able to get this done with some help and turorials, i will need help with getting it unrooted.
     
  9. MrDangerous

    MrDangerous Well-Known Member

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    Are you running KaosFroyo? That rom has an issue with the microphone/headset stuff right now.`
     
  10. randmrok

    randmrok Member This Topic's Starter

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    im running the black rain tazz 3.0 rom, it seems like the mic only works when the screen sensor is not blocked during the call.
     

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