Microsoft Exchange ActiveSync Does Not Work 100%General


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  1. BigDaddyFromCincinnati

    BigDaddyFromCincinnati Well-Known Member This Topic's Starter

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    I have been using my Eris now for about a month and love it. One thing I have found that I do not like about it is the Microsoft Exchange ActiveSync program that is pre-loaded on the phone. I loved it at first until I tried to respond to an email and compose an email. It does not work 100% :mad:!!! I can receive emails, calender events, and calender alerts but can not send or respond to emails. I called Verizon and HTC tech support and they both determined it was not the device so it had to be my Exchange serve at work. I told them that I work in the IT department where I work and it could not be settings on the server. I checked this out before calling them. I see some people have this same problem and some do not. I ended up trying "free" for 14 days an app called RoadSync Mail/Calender. It sends and responds to emails now problem. The only problem I have with this app is that it cost $ after 14 days and it does not push me email 100% of the time. More like 97%. One of the main reasons I got this phone was the Microsoft Exchange ActiveSync feature. And because I love Google products.
    Does anyone out there have any suggestions?
    I have been told about "Touchdown" but that is like $20.
    Why does the program that came with the phone not work ????????:mad:
    Any info would be greatly appreciated !!!!! :D
     

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  2. BigDaddyFromCincinnati

    BigDaddyFromCincinnati Well-Known Member This Topic's Starter

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    I looked and all of the emails are sitting in my "Outbox" not "Sent".
    Anyone else have this problem?
    Did you get it to work without and app?
    Any info would be greatly appreciated !!!!:D
     
  3. stmartin84

    stmartin84 Well-Known Member

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    had the exact same problem. I could receive, but not send. Had everything to do with my security settings on my exchange server. You have to allow for security packets to the phone. See this link. Makes it perfectly clear.

    Guide- Configuring Exchange ActiveSync This Android Life


    I have no problems now that my IT guys changed the security as an exception for my email address.
     
  4. BigDaddyFromCincinnati

    BigDaddyFromCincinnati Well-Known Member This Topic's Starter

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    I thought I had them look into this. I saw this info before. I will email them this info and see what happens. I will post back if this fixes the problem.

    Thank you for the info !!!
     
  5. BigDaddyFromCincinnati

    BigDaddyFromCincinnati Well-Known Member This Topic's Starter

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    Then why does the other programs/apps work without making this change?
     
  6. mpaquette

    mpaquette Well-Known Member

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    I'm surprised that any Exchange admin would allow you to connect w/o having a password policy enforced on the device.
     
  7. stmartin84

    stmartin84 Well-Known Member

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    From the best of my knowledge the only reason is Microsoft Exchange and their security. Everything else doesn't have/use the same security settings. Every other program is independent of this security certificate.
     
  8. BigDaddyFromCincinnati

    BigDaddyFromCincinnati Well-Known Member This Topic's Starter

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    I'm almost 99% we do not have to enter a pin#
     
  9. BigDaddyFromCincinnati

    BigDaddyFromCincinnati Well-Known Member This Topic's Starter

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    Everything works except "Reply" and "Compose". I get emails all day long.
    My calender syncs. I get calender alerts. It still does not make sense why an app works but the program that came with the phone does not. Junk program I guess.
     
  10. stmartin84

    stmartin84 Well-Known Member

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    Understood about the pin. Blackberry I had to enter a pin but being that the android software you don't have that ability there is no way to authenticate the droid so that have to send a certificate.
     
  11. droid-dohrk

    droid-dohrk Well-Known Member

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    The HTC Eris Droid (I have this) and the Moto Droid (someone at work has this one) will not work with my company Exchange server either. We require the pin, SSL, auto-retrieve certificate and not sure what else. They didn't tell me what all was missing in the default mail program. He found Touchdown worked on the Moto. I installed it on the Eris and it works great. We both bought it when it was on sale. The push works, the calendar works, sending email works :) You can test it for 5 days and decide if you like it. It's a pretty nice program. For me, the Touchdown Exchange push is instant, just a couple seconds. With gmail, it takes about 4-7-10 mins, it seems like 7 on average for me.

    That's funny, since I commented about slow gmail alert, I just tested it and got in in 40 seconds this time.
    rick@server 2:12pm ~>date
    Tue Dec 29 14:12:44 MST 2009
    rick@server 2:12pm ~>date
    Tue Dec 29 14:13:21 MST 2009
     
  12. BigDaddyFromCincinnati

    BigDaddyFromCincinnati Well-Known Member This Topic's Starter

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    Well come to find out we do have a 4 digit password. That is probably also why our company has now chosen to not support any devices other than an iPhone or BlackBerry. I guess thanks to my call.
    They told me those devices have no problems at all.
    So I guess I will have to rely on an app to help me out for now. The IT guy I spoke to said they may help me out by disabling the 4 digit password but they said not to hold my breath.
    Still trying to figure out how an app gets around the 4 digit password.:confused:
    Any more info would be greatly appreciated.:D
     
  13. mpaquette

    mpaquette Well-Known Member

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    I don't think they get around the 4 digit password but instead support it. Sounds like the stock sync software in the Eris doesn't support any kind of security policy. Kind of ridiculous IMO. As I mentioned before, I've not heard of any Exchange admins allowing you to sync without enforcing some type of password and security policy. I guess I'll be taking a look at Touchdown when I get my Eris.
     
  14. droid-dohrk

    droid-dohrk Well-Known Member

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    Touchdown supports using a PIN. The default HTC mail app does not support using a PIN. When I setup Touchdown it has me select a PIN. When you run the program, it will ask you to enter the PIN at startup and every once in a while. You can also change your PIN if you like. On the main Touchdown app screen, where you have the icons, you will see a circle Icon on the lower right, that's is a fast way to click to Enable/Disable Push. I like to use it to quickly turn it off at night when I don't want to read email and get tired of the constant beeping from new alerts.
     
  15. droid-dohrk

    droid-dohrk Well-Known Member

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    One other comment. There is another request topic about Exchange and inbox filtering/rules. I use Touchdown and I don't see any way to make any Rules. I don't see it mentioned on nitrodesk.com either. I see RoadSync mentioned above and look at their website but don't see Rules mentioned either.
     
  16. BigDaddyFromCincinnati

    BigDaddyFromCincinnati Well-Known Member This Topic's Starter

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    Thanks for the info everyone !!!
    I guess I will have to try Touchdown.
    RoadSync works it just just doesn't push email 100%.
    There have been times where someone has emailed me and I get no notification.
    Then I will get a notification and see I have missed 1 or 2 emails.
    Any problems like this with Touchdown?
     
  17. droid-dohrk

    droid-dohrk Well-Known Member

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    I use Touchdown and I get constant beeping of new email throughout the day. Everytime I test it, send myself an email, I get the alert in 2-20 seconds. I haven't checked close enough to notice if 1 alert was missed for a while, but I don't think it's missed. You can always test it for 5 days to see how it works for you.
     

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