Missing 'Top Paid' button in market - FRF91Support


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  1. CodeMonkey

    CodeMonkey Well-Known Member This Topic's Starter

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    I have an unrooted N1 which I manually updated from ERE27 to FRF85 and then to FRF91. Running with an O2 contract SIM in the UK.

    Since updating I can no longer see the 'Top Paid' button in the Market.
    I've tried clearing market cache and data, and a full reset - no change.
    I have been able to redownload my paid apps and can see and purchase paid apps.
    Also noted that I have noticed that the Market Updater app has 0kb Storage and all buttons are greyed out - is this normal or related?

    I have read fairly extensively on this, but am somewhat confused as to whether this is a market server side issue to do with whitelisting Froyo, or whether it is a handset / account issue.

    Can anyone enlighten me - it's very frustrating..
     

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  2. wirbly

    wirbly Member

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    Same here, and unfortunately it's an account-based issue. If you factory reset your phone a sign into a different google account, the problem is gone. Sign back into your primary account, and the problem returns.

    This is a very real problem that needs publicity to kick the market team into action. (Phandroid admins we could use your help!) Here are a few threads on the Google support forums:

    After 2.2 Update, missing "Top Paid" button from market - Android Market Help

    After 2.2 Update, missing "Top Paid" button from market - Android Help

    Spread the word!
     
  3. CodeMonkey

    CodeMonkey Well-Known Member This Topic's Starter

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    I've got a support call open with Google technical support, 2 threads in Android market and am monitoring a further 20+ threads...
     
  4. wirbly

    wirbly Member

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    Do you happen to have a better contact than the nexus support line? I talked to two different people there, and neither one of them could help.
     
  5. CodeMonkey

    CodeMonkey Well-Known Member This Topic's Starter

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    I emailed support. Tech support hung up on my transferring call (after entering IMEI and being told to wait whilst I was being transferred) 10 times
    Not cheap calling from the UK..
     
  6. wirbly

    wirbly Member

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    Oh man, that sucks. Did you end up using a specific e-mail address, or one of the contact forms on the nexus support page?
     
  7. CodeMonkey

    CodeMonkey Well-Known Member This Topic's Starter

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    I used the main contact form for tech support, and had an email within 24 hours with a Call ID that I could reply directly to.

    I've heard nothing since Monday night, when I sent them a full rundown on what I tried to fix the problem (wipes, hard resets, etc) and a list of links to 20 or so threads across the Google forums, xda, etc.

    I'm planning to chase it at the end of the week if I've heard nothing back. I really don't want to have to mount a campaign but I will if I have to. I've too much money invested in my Gmail account after having Android phones since the G1 was released to give up easily.

    I've finished receiving over GBP400 back from my ISP after successfully proving to them that my broadband service was problematic because of an issue with their central hubs, and I've just had a full apology from my mobile provider for network issues. In both cases I took things up directly with the CEO of the company involved..
     
  8. wirbly

    wirbly Member

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    Awesome - I'm glad you're on our side. ;) Keep us posted on any response you may get. I'll contact them via that form as well. The more the better.
     

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