Two Heroes in my household. One has MMS download issues and the other one does not. About two weeks ago I could send but could not receive MMS pics. It would have a download button that when pushed would cause the word "downloading" to appear indefinitely, but no download... Took it to the local Sprint Service center to take a look at it. They said leave it here for 2 hours so we can fix it. It's not a known issue. We will probably have to reset your phone (read: Officially -"never heard of that problem", unofficially - "oh, another one of these"). Two hours later (really?? two hours to do a hard reset??) we picked up the phone and it seemed to be working. Downside: all contacts were duplicated and all the apps/settings had to be re-done. Not surprised about the latter, bugged by both. One week later the problem is back. MMS won't download again. Sends pics just fine. This time I call Cust Svc and quickly get transferred to the advanced technical guys who tell me that..... THIS IS A KNOWN SOFTWARE ISSUE THAT HTC IS WORKING ON Wow. Ok. So do I have to do a hard reset? Nope. I was instructed to dial ##XXXXXX# (XXXXXX = your MSL, unique to your phone) and go to edit mode and erase and re-enter both the mobile number and the MSID exactly as they were before and then press the menu button and select "commit changes". It says nothing changed, but apparently this resets the connection. Then I was instructed to go to ##3282# to check the MSID and make sure it was the same. No problems there. Customer Service guy sent me a picture MMS and I received it. YAY! Thank you thank you and hang up. I tried again from another phone and..............Downloading...... NOT WORKING AGAIN (within minutes) Call back to Cust Svc - quick transfer to the technical dept. "Yup, that's a know issue. HTC is working on it and they haven't sent out the software update yet. We're really sorry. I can call you back in a week and let you know if there is a fix yet. Let my manager talk to you." manager-"We're sorry, we can't fix it. If you get survey, answer question number 5 with "I don't know" so that we don't get a bad review like we would if you answer "NO"" So, if you've read this far, thanks. I don't know if anyone else has better advice to make this work like it should. I hope the software upgrade is something that comes sooner than 2.1. I appreciate the helpful spirit of those that recommend rooting, but I'm not ready to do that, nor do I really want to. I know there are others who have had this problem (since it's finally a "known" issue). What have your experiences been?