I've had my Hero for about a month now, and ever since, I've had to reset it twice; once because I couldn't receive a call, and the second time because it was stuck on a notification sound and wouldn't change, no matter what. The problem now is that I cannot send a picture message. I constantly get an error message saying that the 'message format is corrupted'. I've tried to take this issue to my carrier's tech support team only to discover I'm having yet another issue: a few of my contacts get deleted if I try to use HTC Sync to back my contacts list up so that I can preform a master reset. If anyone has an answer to either problem, please let me know. Thank you.