MMS/SMS messaging issuesSupport

Last Updated:

  1. rjcvideo

    rjcvideo New Member

    So I purchased my new HTC One yesterday and setup was surprisingly easy. I began installing some of the apps I had used on my EVO. I got Handcent installed and made sure it was the default SMS/MMS app. I went into the stock message app and basically turned it off, by deselecting all the checks.

    Now, since yesterday, any text I receive has come through multiple times, over and over. E.g. I got an email from CNN and through the night, it came through 8 times. I texted a friend yesterday and am still getting the reply, about 15 times so far.

    Anyone have any idea what may be causing this?? :confused:

  2. marctronixx

    marctronixx Moderator Moderator

    to help with troubleshooting, did you uninstall handcent?

    Did you contact sprint to see if there were any issues with their coverage in your area?
  3. rjcvideo

    rjcvideo New Member

    My wife was on the phone all day yesterday with Sprint, and they were of course, no help! They had her do about 5 soft resets and 3 or 4 hard resets. Not very creative Sprint CS!?!

    I tried disabling Handcent and then finally uninstalled it. Got several more duplicate texts, but within the last few hours, we've not. So maybe it was a service issue....?!?!
  4. marctronixx

    marctronixx Moderator Moderator

    could be a carrier issue and could have been a handcent issue. I have read posts on other devices where people had issues with that app. I would keep it uninstalled for a day or so.

    phone is new so there could be some growing pains here and there....give it a couple days and repost here if there is any change...
  5. KOLIO

    KOLIO Guides Guide

    +1 On the suggestion from marctronixx.

    Run the stock messaging app only & if the issue continues,save all of your messaging history & take your phone to a local SPRINT store.YMMV w/the results,however,nothing takes the place of an in-person experience/interaction & some course of action will have to occur before leaving the store.
    marctronixx likes this.
  6. patpending

    patpending Well-Known Member

    Hi all,

    Was today gifted with the pleasure of finally getting my mitts on a new One!!

    Brilliant all round. A few little things to get used to but fantastic either way. But I digress...

    When sending MMS messages, everything's perfect.

    Receiving them, tho, is a different story. All received images are of greatly reduced size and quality.

    Have checked the settings and confirmed it's on the maximum 600k size....any ideas as to how to make them come through like normal?

    Thank you in advance :)
  7. flairmedk

    flairmedk Well-Known Member

    Have you opened the picture in the gallery app instead of just viewing on the email?It may just be reduced in the email for sake of space / bandwidth / speed. Haven't received a MMS yet so I'm just shooting in the dark.
    marctronixx likes this.
  8. patpending

    patpending Well-Known Member

    Thanks for the quick reply :)

    Emailed attachments are perfect. It's only receiving mms that mutates it somewhat.

    I took a photo and sent it myself. I'll upload the details of both the original image and of the received image.

    Attached Files:

  9. marctronixx

    marctronixx Moderator Moderator

    picturemail aka MMS will be reduced in quality due to the restrictions Sprint have in place for sending such files.

    OP, are you new to sprint? if not, this reduced quality of picture mail has been the same for quite some time. more than likely what you're seeing is normal.

    take a video and then attach it. you don't have to send it just take it, and after the phone converts it to send via SMS, click it and look at the quality.

    in the stock SMS app, there are settings you can adjust, but probably they won't make much of a difference.
    flairmedk likes this.
  10. SLRdude

    SLRdude Well-Known Member

    I have the same issue.

    Facebook has the same problems as well.

    I uploaded some pics and they were very pixelated.
  11. hkdflip2

    hkdflip2 Member

    so this is kind of related and i am getting the one very shortly here. my buddy who i converted from an iphone to the one said that with his old iphone he could take previously recorded videos that are any length (1minute+) and all he would have to do is hit share in mms and it would send the long video file. Now with the androids I tried on multiple phones to do this but they all say the file size is too big where the iphone never said that and would compress and make it a small crappy image and could send long videos. Is there any way to fix this for androids?
  12. marctronixx

    marctronixx Moderator Moderator

    Not sure about other carriers, but with Sprint there is no way in the stock configuration to do this on the fly.

    It may be possible to get a third party app and compress that way but that's speculation on my part.

    If it's a large file, I either use Gmail or Dropbox to send out.
  13. emf1138

    emf1138 Well-Known Member

    UGH! Chomp is doing this too. I just emailed them. LAME!!!!!!!!!!!!!!!!

    So, doing a little more digging on the Chomp app, I went to Settings>Mobile Carrier Network>MMS Network Settings>Send Size limit, set it to No limit. It has a "preserve image resolution" setting, which was already checked. Sent it to my wifes iphone 5. Of course she cant check the resolution on her iphone, so I had her send it back to me. The resolution was slightly smaller when it came back to my One. Though, this could be the iphone doing some compression on its end.

    However, the picture looked fine on both units when sent and re-sent.
    marctronixx likes this.
  14. patpending

    patpending Well-Known Member

    Hi Marctronixx,

    Actually on Telstra in Australia. Been with the same carrier for years without issue, so unfortunately the compression and reduction issue is unique to the phone :(
    marctronixx likes this.
  15. marctronixx

    marctronixx Moderator Moderator


    Sprint compresses mms messages before they are sent. HTC does not add any code in the phone themselves. Sprint has always had this setup for years, so at least on Sprint this is not specific to the phone.

    I don't have experience with any other carriers. Thank you for posting your experience.
    bobby2478 likes this.
  16. AndroidifyMe

    AndroidifyMe Well-Known Member

    I don't have the HTC One but I do have Sprint and I do not experience this at all. All my MMS and anything I upload to FB looks just fine. It's the same full res it started out with for me and has been that way since...forever for me.
    marctronixx likes this.
  17. marctronixx

    marctronixx Moderator Moderator

    Just so what I'm saying is not confused,

    Mms messages (video, photograph) are indeed compressed. The file size is reduced to fit within the limits set by the network. That's all I'm talking about.
  18. schulzjt

    schulzjt Member

    Can the HTC One do true group texting? When you send a text to mulitple people in one message, and when they all reply, the replies all stay within the message. My GS3 does not do this properly and all of the replies come in separate. I know there are different apps that supposedly do this, but I never got them to work 100% of the time. Thanks!
  19. Droidunited

    Droidunited Well-Known Member

    There is away to forward messages. Group texting? Perhaps a 3rd party app like SMS Pro.
  20. sikclown

    sikclown Well-Known Member

    Yup Group Messaging is built in and it works great. In the Stock Messaging settings you go to MMS and then turn on Group Messaging and enter your phone number for Group Messages. Then when you add more than one person to send a message to it converts it to an MMS. You also have a choice at the time of creation to send them as individual messages. When you receive a Group Message from an iPhone it keeps all the replies in the same thread.
    toad6386, marctronixx and schulzjt like this.
  21. Abird!

    Abird! Well-Known Member

    Do the replies only come to the sender? I always get annoyed when friends send out group text from iphone and I get replies from random people replying to my friends text that I don't want to be coming to my phone :confused:
  22. sikclown

    sikclown Well-Known Member

    Yes the replies come to your phone as they do now but they all get put in the same thread so at least they are in context. There is nothing you can do to stop the replies on any phone so if you can't beat em......
    marctronixx likes this.
  23. michaeljimmy

    michaeljimmy New Member

    same as what i think:D:D
    marctronixx likes this.
  24. est1984

    est1984 Member

    My read reports don't work on my new HTC ONE phone. Everytime I sent a message out, and someone had read this message, I'd get a tick on my sensation.

    What have I done wrong or is his phone not capable of doing this?
  25. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!! Moderator

    ok moved as requested. the htc one is the most current version so i moved you here where you will get better answers with folks who have the phone.

Share This Page