MMS Trouble with my Moto G LTE

[stackman1]

My Moto G died after three weeks and I just got a refurb in the email. I have ST w/LTE via ATT. The problem that I am running into is I can't send or receive MMS pics. I don't know if it is me, ST or the phone! I have checked my ST APN settings and I believe they are correct. I am getting LTE. I run SMS fine. If I want to send a pic - I go to Gallery and click on MSG icon and get the attached screen. Never seen that screen before - is that what everyone sees now?

Got the refurb on Thursday - noticed the problem. At that point I was running 4.4.3 and so I figured what the heck and upgraded to 4.4.4 - same deal.

Phone or Straight (or Me)?

Any thoughts would be appreciated.
Peter

 

[stackman1]

See Pic

 

[tovox]

Did you ever get this fixed I am having the same isue on my htc one m8?

 

[stackman1]

No - I have posted it on a couple of outside threads including Motorola but no responds. By the way - are you getting the same pop-up? I posted the screen shot. I don't know if it is Straight Talk or the OS on the phone or the hardware....

 

[DirtyDee]

What is your APN setting?

 

[stackman1]

What is your APN setting?

APN -> tfdata
MMSC -> http://mms-tf.net
MMS Proxy -> mms3.tracfone.com
MMS Port -> 80
MCC -> 310
MNC -> 410

 

[BRAINZ2013]

See Pic

This is the new way but also if u hit replace does this resize the photo maybe to big . a HD photo wont send in a normal MMS . this has been a known android problem for year day hours and decades . but what APN are you on I have a Motorola droid bionic on straight talk at&t

 

[BRAINZ2013]

APN -> tfdata
MMSC -> http://mms-tf.net
MMS Proxy -> mms3.tracfone.com
MMS Port -> 80
MCC -> 310
MNC -> 410

This is correct try to edit as told to from

http://apn-settings.com/samsung-galaxy-s5-straight-talk-apn-settings-step-by-step-guide/


Or


http://www.droid-life.com/2014/03/04/straight-talk-apn-settings/

 

[stackman1]

Brain -
In your mind is this typically an issue with Straight Talk and not the phone?

 

[tovox]

It's straight talk not the phone

 

[BRAINZ2013]

Its straight talk not the device . its one of them things you may try everything before it works

 

[tovox]

Ive been talking with Straight Talk support I have a ticket with the corporate office. They said its on there side and they have to make changes to the individual line to get the more advanced devices to work with mms. Call the support line tell them about the issue go thru all the jumbo they want you to. If you get a tech that says its your device hang up call again and repeat all the steps they want you to and hopefully you will get a tech that is helpful. I have only got one tech that was a idiot. Do be polite and follow all the stupid steps even if they make you do it 50 times.

 

[BRAINZ2013]

See not the phone

 

[stackman1]

MY Moto G w/LTE and Straight Talk I think it is now working. I had to add somethings to my APN. Hope this helps:

APN -> tfdata
Proxy -> proxy.mvno.tracfone.com
Port - > 80
MMSC -> http://mms-tf.net
MMS Proxy -> mms3.tracfone.com
MMS Port -> 80
MCC -> 310
MNC -> 410
APN Type -> default,mms,supl

Peter

 

[stackman1]

I take it back....Straight Talk still seems incapable of MMS with my Moto G.

 

[BRAINZ2013]

Reset the APN to default reboot and see

 

[stackman1]

Reset the APN to default reboot and see

Brain -
Not sure what you mean? Create an APN profile with no values?

 

[stackman1]

Just realized you can't do that....can't save an APN without some values. What do you mean by default?

 

[BRAINZ2013]

I don't know if you tried to set the gsm or so from doing this key in 3845#*323# to bring up the hidden menu.
2. Then select the following menus: GSM-Only > Modem Settings > Network Mode or try the

*#*#4636#*#* select phone info . scroll down to where you see >GSM auto

 

[mrnyjet]

With the new prices and increased data allowance, your solution is to move to cricket. You get at&t lte network without the america movil lack of customer service .

 

[stackman1]

With the new prices and increased data allowance, your solution is to move to cricket. You get at&t lte network without the america movil lack of customer service .

Yes I have been patient with ST changing APN's, waiting 24 hrs etc. They keep telling me that my local ATT Towers in NY (Long Island) were out - that was 4 days ago. They are still suggesting that is the issue. However I explained I could not use MMS ever with my Moto G (LTE) - even in Florida and the Carolina's. Unfortunately they stick to a script.

They are making a mistake because the Moto G will be a big seller due to price. They won't get that business. I know of no one with a Moto G that can do MMS with ST!

Brain - are you using a Moto G? I tried your numbers but Option 1 nor Option 2 - brought up screens. The keypad wiped out my keyed #'s.....

So maybe I will try Cricket or just do without MMS and hope they finally resolve the issue. Cricket uses ATT as well?

JetFan - how long have you used Cricket?

Thanks for feedback everyone!
Peter