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Accessories Mobilefun.co.uk - Nexus One case advertised as Desire case - does not fit

Discussion in 'Android Devices' started by shaunydub, Apr 14, 2010.

  1. shaunydub

    shaunydub Well-Known Member
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    Aug 23, 2009
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    Supply Planner
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    FlexiShield Skin For The HTC Desire - Black

    Another product arrived today from MobileFun and its another Nexus one advertised as a Desire one.
    The rubber case comes with a cardboard cut out of a Nexus One in it and on the back it even has a red rubber "nexus one" stamped on it.

    I tried it anyway as I want my phone protected and I can just about shoe-horn the desire into it but as the Desire is a bit bigger all around than the Nexus One (compared width on HTC website) it doesn't sit properly.

    So will be sending this back too.
    Getting fed up with companies doing this.

    Has anyone found a thin rubber protective case for the Desire that was designed for it and fits it yet?
     

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  2. d.knight99

    d.knight99 Well-Known Member
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    Apr 9, 2010
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    That's so f**king stupid man, how can companies get away with doing that when they clearly know it doesn't fit!

    I'm looking for a leather slip case (always hated rubber ones) but I can't seem to find any. For now, I went on to amazon and got some rip-off iPod socks. 6 of em for a fiver, can't go wrong! They're not an ideal long term solution, but for quick protection against scratches and light knocks they'll suffice until official accessories become more widely available. That's what I would suggest for now.
     
  3. Mobile Fun

    Mobile Fun New Member
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    Hi. Really sorry to hear about the issue you've had.

    We do try to be up front, as all our images show the Nexus One sticker on the case. Also all images in the text are real, it is a bit tight but we did get it to fit - and all cut outs did match the phone.

    If you can PM me your order ID - we will sort something out for you. .
     
  4. d.knight99

    d.knight99 Well-Known Member
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    If you were upfront, you wouldn't put up a description saying "Flexishield Skin for the HTC Desire" No where is the Nexus mentioned on that page. Even in the "This product is compatible with" section JUST the Desire is mentioned.

    I'm not sure about everyone else, but when I buy something I don't wanna have to struggle to get it in because it's not the right product! Just because you managed to bodge it together doesn't mean everyone else wants to! Be honest with your customers, tell em it's for a Nexus but with a bit of a squeeze you can get a Desire in, if you want to!

    I certainly won't be buying anything from your website, mainly because you can't even figure out which accessories fit which handsets! Plus lying to your customers isn't cool...
     
    thorgoth likes this.
  5. The_Verse

    The_Verse Well-Known Member
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    Apr 3, 2010
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    Surrey, UK
    You didn't receive a faulty one. There's a thread somewhere else on the forum where people have had this problem.
    The company lies in it's product title.
     
  6. antipesto93

    antipesto93 Well-Known Member
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    yeah go to the DESIRE CASE thread
    its two pages
    there are images of the case fitting, it does fit. but its tight and some things are slighly misaligned

    its also only 4.00 at amazon and 5.00 at play.com
     
  7. twist123

    twist123 Well-Known Member
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    WOW thats overpriced, I got 3 of those for around
     
  8. Mobile Fun

    Mobile Fun New Member
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    d.knight99 - We have taken your comments on board and in addition to the existing picture description that clearly displays the Nexus Badge on the case, we have also added written copy to highlight and explain that this product is a Nexus One case that is compatible with the Desire handset.

    shaunydub - Mobile Fun offer a 30 Day No-Quibble Money Back Guarantee, and as I posted previously, we would happily accept your purchase back for a refund.

    Again I would like to apologise for any misunderstanding or inconvenience you have experienced having purchased this product.
     
  9. CharlieCharlie

    CharlieCharlie Active Member
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  10. trevytrev

    trevytrev Well-Known Member
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    Oh wow you actually post on here how come it's taken so long to come out and defend your terrible company? If you look in the HTC desire case thread you can see that I and others have been ripped off by your company and blatantly lied to. I sent a very strong email of complaint to mobile fun this week and from the reply I got I don't think anyone actually even read it!! You should be really ashamed of yourselves, I used to trust your company but can honestly say I will never buy anything from you again and will recommend others not to either. Seems you are still not listening either the Nexus One case doesn't fit the Desire!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
     
  11. antipesto93

    antipesto93 Well-Known Member
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  12. d.knight99

    d.knight99 Well-Known Member
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    No... the case is NOT compatible with the desire, you've just tried to squeeze it in and hoped for the best. Most customers would not consider that truly 'compatible'.
     
  13. PawPaw

    PawPaw Well-Known Member
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    I emailed them first thing this morning asking about why a Nexus one skin is being mis-sold as a Desire Skin and why it is listed as Black when it is not.

    Not a good start as i am potentially a new customer for them and was looking to purchase several items and possibly the Desire phone ( sim free ) . Now i'm a bit concerned. I do appeciate the fact they came on this forum and have since ammended their website, so respect for them taking note but is there any other items i need worry about . Seems i'll wait for others to stock the Desire again ...
     
  14. PawPaw

    PawPaw Well-Known Member
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    Had email from Mobile Fun saying that official Flexi Skins for the Desire are coming soon
     
  15. shaunydub

    shaunydub Well-Known Member
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    Aug 23, 2009
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    Supply Planner
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    Yup that was also me buying that and making a thread.. Lol.

    I have done the returns proccess for both items and will post them back tomorrow.
    It's very annoying, having to go through this.:mad:
     
  16. JasonC

    JasonC Well-Known Member
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    Swadlincote, Derbyshire
    I will also be sending mine back to MobileFun. Although the phone does fit in with a squeeze (just), it hinders the use of the power button which I'm finding annoying.
    I've gone back to using my Krussel Leather pouch which does the job for now.

    EDIT: Here's my other post with some pics of the Krusell case.
     
  17. sudored

    sudored Well-Known Member
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    Recived mine from mobile fun yesterday as well was not happy! i just assumed that the pic on there website of the nexus one was on there because they had no pics of the desire ones yet!
    it does not fit well at all and to top it off i paid
     
  18. antipesto93

    antipesto93 Well-Known Member
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  19. DonaldGreig

    DonaldGreig Well-Known Member
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  20. Jazz Singh

    Jazz Singh Active Member
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    Product Manager
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    My name is Jazz Singh and I am the Product Manager at Mobile Fun, and the person fully responsible and accountable for every product that goes on the Mobile Fun website.

    d.knight99, I want to send a personal apology to you and any forum members who have been misled, inconvenienced and angry after purchasing a product from the listing of cases and cradles for the Desire handset - it’s been a real cock up.

    It is unacceptable our customers have been misled regarding the range of Nexus phone accessories that have been incorrectly described as Desire Accessories and I take full responsibility for the issue. If we've let you down, please give us a chance to put things right.

    I have personally checked all our Desire products and everything on the site is now accurate and correct.

    shaunydub, JasonC and sudored - I will arrange a refund and will send out the real Desire cases (which are due to arrive within the next 2 weeks) free of charge. Just contact me directly and I promise to sort each individual issue, problem, request speedily and to each customer’s full satisfaction.

    My direct email is Jazz@mobilefun.co.uk - also do not hesitate to provide me with feedback on any other issues that you feel that I should be addressing regarding Mobile Fun’s service or products.

    Thank you for giving me a second chance.
     
    shaunydub likes this.
  21. PawPaw

    PawPaw Well-Known Member
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    If genuine it is a very generous offer... Well done Mobile Fun and Jazz...

    Now if only you would offer me a sweet deal i'll purchase a Desire phone and some accessories from you..
     
  22. antipesto93

    antipesto93 Well-Known Member
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  23. androidbloke

    androidbloke New Member
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    Hi Guys,
    Grant from Androidbloke.co.uk here.
    Just to say I only picked this up late in the afternoon. ( While on hold to BT over the volcano)
    I raised the issue with my contact at Mobilefun and can confirm that its a genuine offer. It looks like it was a misinformed supplier was the root cause behind the issue, and bearing in mind the similarity of the two phones- I can see why that mistake happened.
    To confirm- If you have bought the desire flexi-shield - and been sent the nexus one shield, then get in touch with them and they will arrange to have the correct one shipped out to you- without needing to return the other one. ( For bonus points- tell them androidbloke sent you!)

    For any of you who have a spare shield that you haven't used yet - I have a very naked nexus one in need of flexi shielding!

    Regards future accessories, they said the issue has been sorted and they have made sure that this sort of thing won't slip through the net again.

    If you guys have similar android related issues, with any supplier- please let me know- via my contact us form as I know there are others out there.

    Ps would love to hear your feedback on Desire and what you migrated to it from ( please contact me on the website)



    Regards
    Grant
     
  24. PawPaw

    PawPaw Well-Known Member
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    Just want to add. I have spoken with Jazz and i am now a very happy mobilefun customer. Much respect to Jazz for coming on our foums and clearing up any confusion and making some very sweet offers.
     
  25. Roxolid

    Roxolid Well-Known Member
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    Apr 8, 2010
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    Technology Academy technician
    hillingdon,just east of ireland
    I also purchased a flexi sheild case for my desire from Mobile fun, i ordered the Black one, got the clear one, and it does fit,,,just, not perfect but better than nothing, until a proper desire case comes out, it will protect my valuable purchase.
    oh well, just contacted Mobile fun,,,thanks for that heads up Androidbloke
     
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