Support Moment Constantly Rebooting

Discussion in 'Android Devices' started by ssr26, Dec 31, 2009.

  1. ssr26

    ssr26 Member
    5

    Dec 29, 2009
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    I've had my Moment for about 3 weeks now and haven't had any problems. Today, all of a sudden, it keeps rebooting itself! Every few minutes, whether I'm doing something on it or not! What's going on!??!
     

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  2. pastafarian

    pastafarian P√Ętes avec votre foie
    VIP Member
    523

    Nov 4, 2009
    5,622
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    The Sea of Tranquility
    Have you installed any apps recently? If so, uninstall and see if that's the culprit. Is the phone charging. possibly a bad cable/charger? Check the battery connection too while you're at it. The next step would be to do a factory data reset (menu>settings>sd card and phone storage). If that fails, it's off to the repair center or a call call customer support. Good luck!
     
  3. njbianco

    njbianco Well-Known Member
    46

    Nov 5, 2009
    434
    8
    46
    Male
    metro detroit
    You probably need to do a factory reset if that doesn't work reflash it with odin and if that doesn't work goto sprint.
     
  4. AndroidSPCS

    AndroidSPCS Well-Known Member
    173

    Nov 12, 2009
    3,222
    478
    173
    geek
    USA
    My phone rebooted itself for the very first time a few days ago, when it was very low on 3% battery, and I was trying to see a webpage. Hasn't happened since.
     
  5. njbianco

    njbianco Well-Known Member
    46

    Nov 5, 2009
    434
    8
    46
    Male
    metro detroit
    The phone does that 1nce it hits 3% sometimes it not a problem it means you need to charge your battery asap pretty much
     
  6. Jim W

    Jim W Well-Known Member
    36

    Dec 6, 2009
    170
    4
    36
    Thankfully mine has not rebooted at all yet. After previously owning a Bootberry Curve, if this one reboots even once I am apt to jump off a bridge. :eek:
     
  7. ntguru5

    ntguru5 New Member
    6

    Jan 4, 2010
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    A lot of people have had this problem recently after installing the Android Antivirus update.
    | GigaDroid
     
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  8. Dre89

    Dre89 Member
    25

    Dec 30, 2009
    17
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    25
    TX
    It seems to have something to do with the battery getting to critical levels, no big prob so long as you charge the phone when the battery is low. Can make it a pain to condition the battery though.
     
  9. b1ind00

    b1ind00 New Member
    5

    Jan 10, 2010
    1
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    5
    My moment made a reboot, the samsung screen came on loaded and moved on to the sprint screen, and when it came to the android loading logo it froze.
    I gave it some time but after 20 min I took the battery of and tried again, nothing, I let my battery dry up, I took it of, put it back on, charged it and it wouldn't go past the android screen. Can any one offer some tips on what I should do next.
     
  10. globalninja

    globalninja Well-Known Member
    36

    Dec 30, 2009
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    Take it to a sprint repair store. You can can still get it replaced.
     
  11. Cuityofaz

    Cuityofaz New Member
    5

    Jul 28, 2010
    2
    0
    5
    City Bus Operator
    Phoenix, Arizona, USA
     

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