I have a Moto X2 (Pure) with Moto Care that was recently accidentally damaged. I have two questions I would like advice on:
I. I don't want to do "advance exchange", as I have another phone (crappy one) that I can use, and don't want to incur the $25 advance exchange charge. How does the return work? Do they email me a return label and then send me a new phone after they receive mine? Has anyone done it recently in the US? How long is the turn around?
2. How do you customize the new phone? I no longer have the email address engraved on the old phone, so I need to re-customize. How would I accomplish that with an exchange?
I. I don't want to do "advance exchange", as I have another phone (crappy one) that I can use, and don't want to incur the $25 advance exchange charge. How does the return work? Do they email me a return label and then send me a new phone after they receive mine? Has anyone done it recently in the US? How long is the turn around?
2. How do you customize the new phone? I no longer have the email address engraved on the old phone, so I need to re-customize. How would I accomplish that with an exchange?
