I just got my otterbox commuter in the mail that I ordered from Verizon site. Mine did not have the screen protector in it either, even though the verizon site specifically said it came with the self-adhesive screen protector. I went into my local verizon store and they use a different database to pull their info from. The one they looked at did not mention the screen protector. They were pretty dumbfounded when I pulled up the site that I ordered off of and it stated the screen protector.