I purchased the Motorola Triumph in June 2012. I am now going on my 5th Triumph through Virgin Mobile. When you plug in the charger, it doesn't keep charging the phone. If the phone is moved it stops charging. I keep getting replacement phone after replacement phone and each one does the same thing. I talked to customer service and said I would like a different phone. I even said I will pay the difference of what a different phone would cost. I asked customer service how many replacement phones will it take for Virgin Mobile to finally say I can get a different phone. They said I will never get another phone unless I pay the full price for a different phone. They are selling a defective product and don't care that their customers are getting screwed. The so called manager I was speaking with actually hung up in my face. Needless to say, I will be going to Boost and give them my money instead of giving Virgin Mobile one more dime. They don't care about me being a customer, they don't care that they are selling a defective product. Just a warning for all those who might be considering going the VM and buying this phone.