MSN/Hotmail IssuesSupport


  1. coguardmom

    coguardmom Member

    I posted this in a general Android Forum, but thought I would post it here too...

    I have had my Incredible 2 for almost 2 years now. I have recently, in the past 6 months, have incurred issues with receiving my MSN email. I will get it for a couple weeks, then nothing. I don't change any of the settings, the email just stops coming through the phone. I have resorted to deleting/adding this account every few weeks to get my email.

    Is anyone else experiencing this, is there a fix, or work around? I use this for my personal communication and would like to receive this email account on my phone. A customer service rep at my local store said this is a known issue, but there wasn't anything he could do about it, so I thought I'd come here to see if anyone else is having the same issue. It's frustrating! TIA!

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  2. victek

    victek Well-Known Member

    Are you using the official Microsoft Hotmail app? I do and have had no problems - the email is consistently pushed to the phone.
    coguardmom likes this.
  3. coguardmom

    coguardmom Member

    No, I was just adding an account through the email account. I'll try that and see if that helps. Thanks!
  4. bberryhill0

    bberryhill0 Well-Known Member

    Are you using the stock email app or the Hotmail app?
    coguardmom likes this.
  5. android0255

    android0255 New Member

    Hi! I'm having the same problem the last 6 months on my Verizon Motorola Android phone bought about a year ago. The Verizon rep set up my default email for my existing hotmail acct, so I don't know if it is the official Microsoft Hotmail app or not? Sorry, need help and am not sure how to check or how to fix this issue. It comes and goes on its on. Alert will say on phone to check settings, but all seem fine.

    Any help would be greatly appreciated. I'm about ready to just use my backup gmail account permanently.

    Thank you!
  6. futterbly79

    futterbly79 Member

    I'm having this issue as well. Have you found a solution yet?

    I've had my phone almost a year and it seems that receiving emails only worked for a short time. Now, maybe once a month if I'm lucky my emails will show up in my (stock) email app. Even emails that I've already read and erased from using another device.

    This doesn't seem to be only a hotmail issue. Gmail seems to have this issue too. At least when you have more than 1 gmail account set-up.

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