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music skips when screen is off!!Support

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  1. drap

    drap Member

    Hi, I am using Galaxy note ll for last 2 months. I have noticed that audio music irrespective of bitrate and file size start to skip once screen is off. It again returns to normal once screen is on!! I had read about similar problems in other android phones, however, couldn't find the fix for it. I am running factory default Jelly Bean. please help. Thanks in advance.

  2. N0P PH473

    N0P PH473 Well-Known Member

    Try disabling the cpu setting in power save settings.
  3. drap

    drap Member

    I unchecked the power saving option however music skipping while screen off continues.
  4. superdesi

    superdesi Well-Known Member

    I have the same exact problem when listening to audible audio books. I've just increased my screen timeout to ten minutes so that my screen stays on and my audio book doesn't skip. It's quite annoying when i miss a aWmajor plot point due to the audio skipping.
  5. drap

    drap Member

    Keeping screen on shouldn't be the
    solution. :(
  6. JunBringer

    JunBringer Well-Known Member

    Which music app are you using? Does it still do it if you use another music app?
  7. drap

    drap Member

    It happens with default as well as other music players:(
  8. Nixtor

    Nixtor New Member

    Same thing just started happening to me. When I restart my phone it began to work perfectly again when the screen is off. Maybe it's some sort of cpu priority issues when the phone goes into sleep mode or something..?:confused:
  9. Caloy

    Caloy Well-Known Member

    I have no problem with music, I once had a problem with music just playing for the first several seconds, then it ships to the next song. But it was an issue whether the screen was on our off. It turned out I had accidentally set it on preview mode.

    I have an issue with one audio book that I bought (The Hobbit). It stops when the app is not shown. So if the screen is off, it stops, if there's another app showing, it stops, if the home screen is showing it stops. I already have contacted the developer, hope to get it sorted.

    -Sent using the force
  10. ren857

    ren857 Well-Known Member

    This just started happening to me as well. It doesn't matter which music app I'm using - Poweramp, Pandora, Songza - it happens with all of them.

    The skipping isn't consistent, and I can go a whole day without it happening. But when it happens, it does happen A LOT! It's annoying!!
  11. lcneed

    lcneed Well-Known Member

    I have listened to Spotify every week and audio books everyday and have yet to get the skipping. Maybe you have some kind of battery saving app running? Are you listening on bluetooth? Maybe it is your bluetooth device skipping?
  12. ren857

    ren857 Well-Known Member

    It's not bluetooth because it happens even when listening through my headphones.

    I don't have a battery saving app. I suspect that it may be an app causing an issue, but I have no clue what app it could be without doing a hard reset. And I don't want to do that because it's a pain to back up everything.

    I know one thing though...it's gotten worse over time.
  13. Puppa

    Puppa Well-Known Member

    Which carrier are you on, ren857?
  14. ren857

    ren857 Well-Known Member


    I thought it may be a data connection problem, so I turned off my data.

    It still skips. I may end up having to do a hard reset, because it's really starting to become bothersome. I stream and play music a LOT from my phone.
  15. Prepaidguy9081

    Prepaidguy9081 Well-Known Member

    Check ur streaming on a solid wifi connection
  16. ren857

    ren857 Well-Known Member

    I performed a hard reset last night. So far, so good. No skips. But I'll see as time goes on.
  17. ren857

    ren857 Well-Known Member

    Update: it started skipping again. I think I need to call Sprint.

    Update 2: Sprint is sending me a replacement. I hope it's not refurbished, but at this point, I don
  18. drap

    drap Member

    :) It seems skipping was a fault in originalbJelly bean, whuch was rectified in latest update...whatever...I m loving music on my note II again!!:D
  19. ren857

    ren857 Well-Known Member

    Update 3: Sprint rep screwed up and promised me a replacement he shouldn't have (since I bought from the store, I should have returned it to a store). Anyway, I posted on Sprint's Community site and a rep there said he experienced the same thing and he would check with product development.

    Anyway, I'm waiting to hear from him.
  20. normcash

    normcash Active Member

    OK.....my Note 2 has just started displaying this same tendency within the past 2 days. Any ideas or definitive solutions yet?

    Using Winamp but problem also happens with default player. Tried restart. No use.
  21. ren857

    ren857 Well-Known Member

    Nope. No solution as of yet. I've just learned to deal with it. Sucks. I know.

    When it starts to skip, I just try to turn the screen back on for a few minutes and it seems to fix it temporarily - at least for that session.
  22. NZtechfreak

    NZtechfreak Well-Known Member

    Never had that problem here.

    For PowerAMP users (and also GoneMAD Music Player, which is also very good) there are settings for audio buffer size and audio thread priority (GMMP also has a separate setting for DSP thread priority). I would try maxing those for starters.
  23. normcash

    normcash Active Member

    I emailed Samsung Customer Support about this issue, and as I expected they advised me to do a factory reset. Reluctantly, I did it. Made no difference. Now I've lost all my favourites, settings, passwords, etc. It'll take me days to get the phome reconfigured back to where it was. I've been back in touch with Samsung so we'll see what they say next.

    If anyone else is still experiencing this issue, please take a moment or two to contact Samsung Customer Support directly. Maybe if more people started bringing this to their attention they might realise that its a general issue and not just something caused by individuals.
  24. ren857

    ren857 Well-Known Member

    The problem is caused by the CPU. When the screen is off, it drops the CPU speed and causes the music to skip. If you root and mess with the CPU settings, you can fix it yourself. I don't want to root, so that's not an option for me right now.

    I will email Samsung customer support as well.
  25. normcash

    normcash Active Member

    OK. I accept that that sounds like a viable reason for the problem, but why did it only just start happening suddenly 3 or 4 days ago? I've had the phone since November - listening to music on a daily basis - and have never had this problem before Tuesday.

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