MXQ can't see my 5g wifi

[SlyDawg57]

I have Spectrum (Time Warner Cable) internet. My phones see the 5g and able to connect.

I use to see and use 5g signal on my box but we had a problem with our modem and Spectrum came and changed the modem. Now the 5g signal is no where to be found on my MQX box.

Any suggestions.

 

[Koopakid]

Are you sure the 5g signal is still enabled? Have you checked on other devices?

 

[SlyDawg57]

Are you sure the 5g signal is still enabled? Have you checked on other devices?

Yes I have no problem with it on other devices. I run a Speedtest on my phone with 5g and it shows download speeds of 95mbps. If I'm not on 5g my download speed is around 10mbps

 

[SlyDawg57]

Don't see the message that I received in an email......but as I stated in the original post I did have 5g capability prior to Spectrum having to change out my modem.

I have 5g on my phones and other devices but it no longer shows up on my tv box.

 

[Koopakid]

Well depending where your router is compared to distance between your box this could be the issue. As I understand 5g wifi is a little faster and is great for devices in the same room as the router, but not great for distance. So maybe the new router doesn't produce as good as a signal as the old router.

 

[zer0_cool]

to my knowledge the mxq only picks up G networks and you are probably using an N signal when it comes to 5ghz networks. i have the same problem.