OK so I am getting my 10th phone this year from verizon over the next couple days. I accidentally broke my old Samsung dumb phone at the beginning of the year and since then i have not gotten a properly working phone. I thought I would share my experience with you. 1st: Samsung dumb phone. broke after a year and a half 2nd: Droid Eris, trackball broke 3rd: Droid Eris, silent call issue 4th: Droid Eris: memory card reader broke 5th: Droid Eris, was supposed to be a droid but they sent me the wrong phone 6th, Droid, top and bottom were seperating or something, i don't really remember 7th, dust collected under the screen and couldn't be cleaned, I didnt want a replacement I just didnt want a massive amount of dust in between me and my screen. they just wanted to replace it so they did 8th, Droid, got it and the keypad was broken 9th, Droid, phones power button was only working some of the time. 10th, Droid 2, it should arrive in the mail by Wednesday just so you know. I have not been asking them to upgrade my phone at all. I have never asked for other phones other than the one I have, verizon just keeps giving me crappy phones. and usually each phone lasts about 4 days, then i will get a good one that lasts a couple months before it breaks.