my captivate died while downloading an updateSupport


  1. kshippee

    kshippee New Member

    i ran the software update on my phone. As I did this the phone shut off and it wont turn on. Any info would be great.

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  2. CrimsonPride

    CrimsonPride Well-Known Member

    the ota? if so your phone is broken. if you bought it from att you can probably take it back and get a new one, i had to send mine into samsung.
  3. amheck

    amheck Active Member

    I had to send mine too, for a situation just like this. Sent it out on a Tuesday, got it back the next Friday. ugh.
  4. kshippee

    kshippee New Member

    Yea, I thought so. at&t agreed to give me a new one.

    Thank you
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