my facebook contacts won't sync to my contacts on my samsung epic.Support


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  1. Rita73

    Rita73 New Member This Topic's Starter

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    Am I the only one having this problem? I purchased my samsung epic a week ago and every since I've been getting the message that my facebook contacts is unable to syn at the moment an error of some sort,and too try later.WTH? My facebook calender syncs but not the contacts.I thought that it was th phone so I took it back to the sprint store they restarted my hard drive but it still didn't work,thy sent me to the repair center at another store and the general manager told me to go back and tell them to replace the phone and that I shouldn't be having issues so soon. Well I did that,they gave me a new phone and guess what.yep u guessed it,still the same issue.I went back to the repair center they played with it for 2 straight hours while I waited impatiently and still I walked away with the same problem. What the heck and I suppose to do now?????? Dang this pisses me off. A brand new phone and issues,so not exceptable. NOT AT ALL. :mad:
     

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  2. Martimus

    Martimus One bite at a time... Moderator

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    Welcome to the Android Forums! I'm sorry to hear that you're having issues with your Samsung Epic. I will move your post over to the Samsung Epic forum so someone can assist you with this.
     
  3. Rita73

    Rita73 New Member This Topic's Starter

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    Thanks so much.
     
  4. Leftyguy

    Leftyguy Well-Known Member

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    Hi - Welcome to the Android Forums - Cheers ;)
     
  5. Puddin422

    Puddin422 Well-Known Member

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    I'm sorry. I didn't have this issue at all. :(
     
  6. CzechPleez

    CzechPleez Well-Known Member

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    Hi, I'm a Sprint employee and Epic owner/user.

    There was a problem with the FB app that came on the default ROM load not syncing contacts. The solution that has helped me and many other Epic 4G owners is to uninstall the FB app. Reboot your phone. Once up and good connectivity (or in wifi) open Android Market and search for the FB app. Install the latest version and set up with your FB id, choose preferences, sync options, etc. The issue should be resolved.

    Sprint is proud to have you as customers. Thanks for your business.
     
    Rita73 likes this.
  7. V7X

    V7X Member

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    I will admit that I am both new to these forums, and to android in general, but I was under the impression the only way to remove an app that was pre-installed was to root the phone. Are you suggesting that there is another way.

    I bring this up, because I have the same exact problem as the OP, but can't find a way to uninstall/reinstall FB.

    Thanks,
    Ryan
     
  8. mapcom1

    mapcom1 Member

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    Just go to the market and install from there, it will overwrite the FB app.
     
  9. V7X

    V7X Member

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    I did but it didn't solve the problem, my contacts still won't sync....
     
  10. wolfhogen

    wolfhogen New Member

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    I was frustrated when the phone wouldn't sync my facebook contacts and I could see there was a group called facebook but no contacts. Was playing around in the phone contacts and discovered how to get the contacts from facebook by accident. :D So I'm going to pass this on.

    1. Go to contacts
    2. Hold down on the first contact (you're not going to mess it up)
    3. Select link contact (I was lost too, but don't worry)
    4. Select "Get Friends" at the top ( o_O )
    5. Select Facebook or Myspace and select who you want:rolleyes:

    If you ask me that's a really messed up way to get your contacts and I have no idea why Samsung did it that way or why they didn't bother to mention that in their manual.

    If you're not seeing facebook or myspace listed then you need go to your settings and set it up under accounts & sync. And if for some weird reason none of this works then you probably need to take it back to Sprint and get a different phone.
     
  11. wolfhogen

    wolfhogen New Member

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    I love makin accidental discoveries
     
  12. V7X

    V7X Member

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    Sweet thanks!! I'll try this. It is kind of a weird setup, but hey whatever.
     
  13. wolfhogen

    wolfhogen New Member

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    Actually there is an easier way. Go to contacts, hit menu, get friends and it takes you to the facebook and myspace accounts. Maybe I should go work for Sprint lol.
     
    gsmims likes this.
  14. beldorian

    beldorian Active Member

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    The question I still have is when & how will we be able to sync FB photos with our contacts the way you can on every other android phone? I don't want to download a photo for every single contact or travel all over the world to take new photos of the ppl in my contact list. Any ideas???
     
  15. V7X

    V7X Member

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    My photos synced when I got the contacts linked.
     
  16. OutColed

    OutColed Member

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    Yep, mine too.
     
  17. Puddin422

    Puddin422 Well-Known Member

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    Me too.
     
  18. dontbesademokid

    dontbesademokid New Member

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    i have done all of the above things to try to sync my fb contacts with my normal google contacts. when i go into "get friends" it shows facebook as an option, however it is grayed out and will not let me tap it.

    and installing the update and rebooting did not seem to fix the issue either. is there something else i might be able to try? something that i am missing?

    thanks in advance. :)
     
  19. mollyma7

    mollyma7 Member

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    I've also tried all of the above, and nothing...help!
     
  20. beldorian

    beldorian Active Member

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    Right - my FB is greyed out too...I really wish somebody could tell us what to do on this one... it is very frustrating!
     
  21. beldorian

    beldorian Active Member

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    How do you uninstall the FB app??? I go into Manage Applications, and select Facebook, it shows that it is Version 121, but there is no uninstall option. I try to select Menu, but nothing comes up.
     
    shp13 likes this.
  22. Butterfly10

    Butterfly10 New Member

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    I think you need to go to settings, and under "Accounts and Sync," make sure it says "Sync is on" for Facebook. If it is not on, select facebook and turn on sync.
     
  23. Butterfly10

    Butterfly10 New Member

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    After attempting to sync, mine says "Sync error." "Sync is currently experiencing problems. It will be back shortly."
    aaah this is frustrating :(
     
  24. jimdroid

    jimdroid Well-Known Member

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    If this has been going on for a few days, you might consider deleting your Contacts Storage data and letting the phone re-sync with gMail. If you do this, make sure you backup your gMail contacts on your PC before you start, just in case.

    jd
     
  25. missjsg

    missjsg New Member

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    Same here! This is extremely frustrating! :mad:
     

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