My Galaxy S4 got stolen.Support

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  1. niceperson

    niceperson New Member


    My S4 was stolen at a concert a few days ago. The thief has removed the battery or sim card because I cannot reach the number.

    1. Is it possible for me to track the location of my phone if it isn't connected to Wifi, doesn't have a sim card but the phone is powered on?

    2. Also, if they are connected to a wifi network with the phone, can I locate/lock/erase it?

    Please help, thank you.

  2. jcountryboy86

    jcountryboy86 Active Member

    Call your service provider and report it stolen they can lock the imei number
  3. jamjr74

    jamjr74 Well-Known Member

    Did u have device manager active on it?
  4. niceperson

    niceperson New Member

    Yes, I already did this and also filed a police report.
    But I don't have any kind of warranty or insurance on the phone..

    So, if they hard reset my phone, remove my sim card, and connect to a wifi network will I be able to find its location?
  5. niceperson

    niceperson New Member

    I don't think I have device manager, I downloaded some apps and stuff but didn't really look at the security features.
  6. Ajay1919

    Ajay1919 New Member

    Device manager automatically pushed to all phones by Google.

    Just try to reach it via Google device manager page.

    If it don't work then u can push a security software from

    Go there & try
  7. speedlever

    speedlever Well-Known Member

  8. Boo Boo

    Boo Boo Well-Known Member

    call lost and found
  9. BRAINZ2013

    BRAINZ2013 Well-Known Member Contributor

    Did you take public transit .the device may got ran over from subay , bus , or lightrail. And may even ben dropped on a elevator and turned into lost and found and the battery may have died causing the lost of communication . But try the other poster that posted about wheres my

    Or call transit and concert thrower may have it and you thinking it was stolen. Who was the carrier
  10. m3incorp

    m3incorp Well-Known Member

    Are you sure it was stolen and not lost. That's been known to happen. If lost, and the phone was on, then eventually the battery will go dead. Did you happen to download "lookout" on to it. If you did, Look out will report to your email the last known location before the battery died.
  11. Gomjaba

    Gomjaba Well-Known Member

    You still need to push the initial setup from the device manager online as it has to be activated to be allowed controlled remotely ...

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