Well last night was a horror story when I went to pick up EVO number 4 at Radio Shack. I spent over 3 hours at the R/S store getting the phone replaced. To make a long story short Evo #3 was replaced through Sprint service because Radio Shack could not get me a phone for at least 3 weeks Sprint arranged a service replacement handset (no battery or sd card) sent to the local sprint service center store for the replacement exchange. Then just one week later the OTA update bricked my handset that they just replaced. I again called the service center and was told because it was part of the OTA "bricking" I could only get it replaced now through the selling agent Radio Shack and they would call R/S and make the arrangements and they did. Cut to last night............. I get to the store the kid goes Oh yea your the guy that Sprint called us about that got bricked by the OTA we have your phone put away. Takes out the box and unwraps the handset programs it all good then he starts with the paperwork. Says ahhhh the ESN isn't matching the last phone we gave you I say its because Sprint replaced it for me when you didn't have any coming in. Kid goes we can't take this phone back its Sprints phone not R/S!!! you have to go back to Sprint. Then I say well didn't Sprint call you two weeks ago and tell you I had to get the phone replaced at your store because they bricked it with the OTA?? Well yea but this is Sprints phone I can't take it back!!! We didn't sell you this phone!!! I'm like OMFG he gets on the phone with C/S and starts screaming at Sprint and they hang up on him. He calls again after an hour on the phone he gets disconnected again and still no resolution. Now I call Sprint on the new phone thats already activated mind you again we go around and around finally Sprint says I should take the phone to another Sprint store 40 miles away and they will put me on another waiting list to get another phone from them. I EXPLODE then the Radio Shack kid takes the phone and says I have already been without a handset for two weeks why should I be made to wait on still another list why can't they just send that store another phone overnight Sprint refuses. It ends up im now there a 1/2 hour past the stores closing time with no resolution and the kid just hands me the new EVO and says go I don't know what else to do I hope I don't get fired. I called Sprint today and continued my bitching about what had happened. Sprint said R/S should have just given me the handset and they would work it out with R/S. Sprint paid my bill for the month for my trouble but IMO they still suck. THE END Sprint You Suck and Radio Shack You Do Too!