My Moment will not load past the Samsung Logo


Last Updated:

  1. Jsmith8329

    Jsmith8329 Member This Topic's Starter

    Joined:
    May 8, 2010
    Messages:
    8
    Likes Received:
    0
    My phone keeps freezing up after it goes thru the Sprint Logo and gets to the Samsung logo. Any idea what is causing this and how I can fix it?
     

    Advertisement
  2. androidgynous

    androidgynous Member

    Joined:
    May 9, 2010
    Messages:
    17
    Likes Received:
    2
    try turning phone off, take battery out, then reload and start over. Try it once or twice.

    Call sprint tech.
     
  3. Jsmith8329

    Jsmith8329 Member This Topic's Starter

    Joined:
    May 8, 2010
    Messages:
    8
    Likes Received:
    0
    I took the battery out a couple times and even pulled my SD card out but it still wont work.
     
  4. androidgynous

    androidgynous Member

    Joined:
    May 9, 2010
    Messages:
    17
    Likes Received:
    2
    too late to call sprint - I am a newbie and out of suggestions, sorry.

    I am assuming it has a good battery charge - I have heard this phone can get squirrely with less than 15% charge - I have had several issues and freezes already.
     
    Jsmith8329 likes this.
  5. Jsmith8329

    Jsmith8329 Member This Topic's Starter

    Joined:
    May 8, 2010
    Messages:
    8
    Likes Received:
    0
    Are they open on Sunday?
     
  6. androidgynous

    androidgynous Member

    Joined:
    May 9, 2010
    Messages:
    17
    Likes Received:
    2
    think so - customer service has pretty long hours, till 10 or 11 pm atlanta time - I was on the phone with them a few nights ago.
     
  7. Jsmith8329

    Jsmith8329 Member This Topic's Starter

    Joined:
    May 8, 2010
    Messages:
    8
    Likes Received:
    0
    Thanks, I'll give them a call in the morning then.
     

Share This Page

Loading...