My N1 crashed for the first time...Support


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  1. 3ti3nn3

    3ti3nn3 Member This Topic's Starter

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    Hi guys,

    I just got my N1 last week, and i love it. I've been using it intensively until yesterday at night, when it crashed for the first time. I was just about to call one of my contact, pressed his mobile phone button and then... an empty black screen. The power button would do nothing, i had to remove the battery and it took a while to boot up (way longer than the usual).

    My friend said the call went through, he only heard a long and fuzzy tone on his end.

    I'm new to Android. The phone is at version 2.1 (stock OS, unrooted) and is the AT&T model (i'm in Canada). I had rebooted the phone only a couple of time since i got it; could it be the memory consumption that was too high when it tried to send the call? I had heard about these "task-killer" but hadn't look at them seriously, thinking this was ...

    I need suggestions in order to track down what happened... Am i using it wrong? Should i wait for froyo as the next best thing? Is this something you guys are encountering from time to time? Do you have a way to tell that your phone needs a reboot?

    Thanks guys!
     

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  2. MartinS

    MartinS Well-Known Member

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    Phones like a lot of electronic devices crash from time to time.

    It could be a rogue app or just one of those things...

    I don't use a task killer, Android can manage it's own memory well enough. There is a theory that task killers can do more harm than good if you finish a task which is using phone processes and hasn't ended when you FC it.

    If your phone is working OK now and you don't have a spate of crashes - don't worry overly about it.
     
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  3. Roze

    Roze Hiding behind a mystery VIP Member

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    Welcome to the club :)

    I think everyone that owns the N1 has gone through at least once when the screen goes blank. Mine wasn't as bad that I need to do a battery pull, I only needed to do a soft reset with the power button. If you haven't seen this happening again, then it's a minor hiccup and no biggie imo. If this is happening on a daily or multiple times a day...then something is wrong with your phone.
     
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  4. justdoit

    justdoit Well-Known Member

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    Since installing the 2.2 update I've had to remove the battery 3 or 4 times to uncrash my N1, I also see it rebooting a couple of times a day. I hope the final release is a little more stable than this one.
     
  5. BreatheElectro

    BreatheElectro Well-Known Member

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    No random reboots at all yet, owned the phone for close to two months! Phone did crash once running 2.2. But that's it so far!
     
  6. rlwfish

    rlwfish Member

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    Mine crashes from time to time...maybe once or twice a month. Seems to occur randomly. Once so far since running 2.2.
     
  7. justdoit

    justdoit Well-Known Member

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    I've found that when I'm in the camera app and I hit the last photo icon I can crash the N1 everytime so I guess either this is a bug or my phone doesn't like it.
     
  8. Roze

    Roze Hiding behind a mystery VIP Member

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    I think that's a bug. I remember reading one other person having a similar issue. I don't have that issue on mine.

    Just thought of a test you can do, download a 3rd party camera app with a preview of the last photo to see if you have the same issue. I was going to suggest FXCamera...but it doesn't have the last photo...you can try picsay, not sure if that has it. Those are the only 2 I know XD
     
  9. cyberbob25

    cyberbob25 Well-Known Member

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    Is your phone rooted? Cyanogen has tweeted on a few occasions that if you install Froyo, and then go back to Eclair without downgrading the radio, the camera will force close.
     
  10. justdoit

    justdoit Well-Known Member

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    Nope it's stock tho I'm seriously tempted to downgrade back to 2.1 atm because I'm lucky to get 4 hours battery life out of it at times and I have no ideal what's eating the power because the phones telling me nothing obvious and I also now seem to constantly be losing phone signal so maybe the two are related!
     
  11. Roze

    Roze Hiding behind a mystery VIP Member

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    If you're having a whole slew of problems, do a factory reset. If the issues still persist after the reset call HTC for help.
     
  12. justdoit

    justdoit Well-Known Member

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    Is there any app that your aware of that restores everything back to how it was if I need to, seems a lot of conflicting info on the web as to what does.
     
  13. mam4983

    mam4983 New Member

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    Just had my first black screen that resulted in needing to pull the battery. Running 2.2 listening to Sirius, and I had a gmail notification and an exchange notification pop up at the same time and the phone's home screen locked up and eventually went to a black screen.
     
  14. Roze

    Roze Hiding behind a mystery VIP Member

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    What I use:
    -Google sync: auto backs up your calendar and contacts to your google account.
    -Astro: back up my apps to the SD (not private/locked apps)
    -Lookout: all of your personal data up to 1.4GB (contacts, photos, video, e-mail, and text messages)

    I've backed up my data to lookout, but have never used it yet, so don't know how effective it is. XD

    If you've rooted, you can use Titanium Backup...it backs up almost EVERYTHING on your phone.
    The Most Essential App For Android – Titanium Backup | Tech N Life
     
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  15. turbosol16

    turbosol16 Well-Known Member

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    4 hours seems really short for battery life I swear mine has improved with 2.2 I don't use wifi alot but I believe n wireless which is enabled uses more power than g wireless does.
     
  16. justdoit

    justdoit Well-Known Member

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    Well I factory reset my N1 and I very happy with the way my phones now working. Battery life is the best its been, it no longer keeps restarting and even the clicking the last picture taken icon now works..... eventually!
     
  17. Roze

    Roze Hiding behind a mystery VIP Member

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    Congrats :) Since I've never used the backup apps to re-install everything. Which one did you use, and how was it at reinstalling everything? Is all your stuff (contacts/album/SMS/apps) back to the way before the reset?
     
  18. justdoit

    justdoit Well-Known Member

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    I used WaveSecure for messages and contacts (it also backed up the call log too but I couldn't find a way of retrieving that) and Astro for my apps. I lost a few apps on restore which tbh I was expecting, Drop7 being the only one I miss n it doesn't appear on marketplace when logging in with 2.2.

    I had to redo all my home pages manually but was clever enough to make a note of them before starting. Messages are all back except they showed the 1st post in the message log not the latest but that's no biggie and within a couple of days not noticeable through basically usage. All Music and Photos were untouched.

    So overall not perfect but a lot better than starting from scratch!
     
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