My new N4 was picked up by TNT on 31st January and has disappeared. Google are being extremely unhelpful and say there is nothing they can do until TNT have been looking for it for 72 hours. I'm getting no response to emails to Google and it appears they have decided to ignore me until the 72 hours has elapsed. I appreciate they have a process but any company worth their salt would issue a replacement and if the original one turns up ask me to return it. If I don't they could charge my card. Their customer service is shocking. Anyone else experienced this and what happened?