Removed link That is a letter I wrote to HTC 2 weeks ago. Just thought I would share. I have been notified by them twice, that it has been sent through. So I am left to believe that. I am thinking of going to my carrier and getting my money back. HTC lies. No where on the packaging does it state: "Warning: contains applications that drains your battery faster, uses memory, uses precious space, and can not be shut down, nor removed". That might be against laws in Denmark. ********** phone. Sorry, Had this phone for 2 months, have been happy with it for 1 week, when I realized that I could NOT remove those applications (name of those are in the mail).