My phone (2 weeks old) froze the other day? Should I return it or be concerned?


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  1. jshoe22

    jshoe22 Well-Known Member This Topic's Starter

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    My phone (2 weeks old) froze the other day? Should I return it or be concerned? Also, the back button seems like I have to push just a tin bit harder in order for it to work.
     

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  2. Jofaba

    Jofaba Well-Known Member

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    describe "froze". Did the screen become unresponsive but display something? Did it go black? Did the soft buttons remain lit? What were you doing when it froze? How did you unfreeze it? How long was it frozen for?

    I had a horrible freeze/lockup problem that could only be remedied by removing the battery. When I sent it in to have the screen replaced after dropping it, i also had them flash the rom. I assume they did this. I have no way of knowing whether they did because all they cared about was the broken screen even though the main reason I sent it in was to fix the freezing problem.

    Since getting it back it's only locked up on me twice, and both times I was turning the gps on or off. It was more of a reboot than a freeze. The soft buttons stayed lit, the screen stayed black and unresponsive, and it recovered on its own within about one minute. I can't repeat this. I just now tested and turned gps on and off without a problem (though I did not give it a chance to lock onto any sattelites).

    but beyond that the phone is perfect now. I literally have no problems with it. It's perfectly responsive and not sluggish or quirky. I've got my fingers crossed.

    So if you are having the problem I had, you need to have your rom reflashed. To avoid voiding your warranty you'll have to send it to Samsung which takes about a week and a half including shipping time. They pay for 2nd day shipping from and to you.
     
  3. jshoe22

    jshoe22 Well-Known Member This Topic's Starter

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    It froze as in a PC freezing. The screen looked fine. The no buttons worked. I tried everything and finally had to remove the battery. I had just got done taking a few pictures. I went back to the home screen. Decided I wanted to take another picture... So I clicked camera and it just did nothing. I tried again, nothing. I tried turning it off and pressing other buttons, nothing. If your saying I should send it to Samsung then I should probably return it..... It shouldn't have to be flashed from them at a warehouse.... especially new. With Kies mini I can understand flashing but sending it back is a rediculous option. Anyone else have any suggestions? Thanks
     
  4. RedRyno

    RedRyno Well-Known Member

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    Send it to me. If I can unfreeze it I'll send it back, if I can't I'll dispose of it for a minimal charge...:D
     
  5. Jofaba

    Jofaba Well-Known Member

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    Is this the only time it happened?

    Question: could you see the camera program? Cause if you hit the power button while in the camera program it locks the buttons from working.

    If it wasnt that, and if it happens often it might be a bad rom like I had and may need to be flashed. I did have it lock up several times on the camera program.
     
  6. Chris_Marie

    Chris_Marie Well-Known Member

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    I have had problems with the camera. It would freeze (haven't experienced it since halloween). Did you have to switch modes (like from normal to night)?
     

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