my phone appears to be frozen - help!?!?!Support


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  1. beastkingblast

    beastkingblast Well-Known Member This Topic's Starter

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    i was using it & it just froze
    i had to remove the battery
    it finally came on, but just appears to be frozen, its trying to syn (i can see the symbol) & i can see its recieved a text
    but it just wont work

    can anyone help?
     

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  2. beastkingblast

    beastkingblast Well-Known Member This Topic's Starter

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    it switches on fine without the SIM card in
    any ideas?
     
  3. SUroot

    SUroot Well-Known Member Developer

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    Faulty SIM card?!
     
  4. beastkingblast

    beastkingblast Well-Known Member This Topic's Starter

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    it now wont even load without the sim :-(
     
  5. InfernalByte

    InfernalByte Well-Known Member

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    Try another SIM from the same network. If the phone works then we know its the SIM. Get a cheap supermarket carrier bag and rub the SIM contacts with it, then get a pencil eraser and clean the SIM contacts again. Pop it back in the phone.
     
  6. InfernalByte

    InfernalByte Well-Known Member

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    OK, so exactly what happens?
     
  7. beastkingblast

    beastkingblast Well-Known Member This Topic's Starter

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    it freezes on the HTC logo screen
    SOMETIMES gets to the 3 logo
    basically never gets further
     
  8. SUroot

    SUroot Well-Known Member Developer

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    Leave the battery out for half an hour and try again.
     
  9. beastkingblast

    beastkingblast Well-Known Member This Topic's Starter

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    i've been researching - seems to be an issue with the phone, & looks like i will need to send it off for repair
     
  10. SUroot

    SUroot Well-Known Member Developer

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    Possibly. Depends what the issue is.
     
  11. beastkingblast

    beastkingblast Well-Known Member This Topic's Starter

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    i wish i knew what the issue was :-(
     
  12. beastkingblast

    beastkingblast Well-Known Member This Topic's Starter

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    i've done a hard/factory reset
    its gone passed the HTC screen
    is now on the 3 screen, & has been for some time
     
  13. SUroot

    SUroot Well-Known Member Developer

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    Did you remove the SD card also by the way?
     
  14. beastkingblast

    beastkingblast Well-Known Member This Topic's Starter

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    yeah i removed the sd card
    i've taken it in for repair now
     

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