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My Phone Froze And The Touch Screen Doesn't Work?Support

  1. vincent

    vincent New Member

    When using internet on my phone today the screen froze up. Now I can't read anything or see much on the screen. The screen is black with white dashes all over it. If I slide open the phone, I might see half of the phones image. At best. I have tried a soft and hard rest. Nothing seems to work. Never droped or abused the phone. Now it just seems to be a black screen and nothing else happens when I try to restart the phone. If anyone has any tips, please let me know. Thanks!

  2. noonehereyet

    noonehereyet No One... VIP Member

    Don't know sounds kinda funny... have you taken both the battery and sim out waited a few seconds before putting it back together and restarting it?
  3. SecretAsianMan

    SecretAsianMan Well-Known Member

    faulty screen. no warranty. tmo offers a 1 yr manufacturer warranty. even if you dont have insurance. only if its not a physical or water damaged phone. bring it in to tmo. they will replace it.

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