My phone got wet!Support


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  1. KerstyMichelle

    KerstyMichelle New Member

    I'm sorry, I'm new to these forums and I've been browsing around on the internet and located a few different threads about their phones getting wet.... but I'm hoping someone can shed some light and give me some new things to try!

    So, last Thursday I was babysitting. The kids were begging that I took them to McDonalds for lunch, so I did. There weren't enough cup holders in the front, so I had to put my dr. pepper in the back cup holder (which was right next to their feet). They decided they wanted to do a little kicking, and my dr. pepper spilled over... right onto my handbag. Inside my handbag was of course, my droid x. I didn't pay much attention to it as I didn't think the drink soaked into my bag, but it apparently did. About a half an hour after I got home, I decided to grab the phone out of my bag and do some facebooking.... Well, the whole bottom row (where the home, search key, etc) wouldn't work. So I quick took out the battery and dried it off real good. I let it sit and air dry for a couple hours. Once I thought it was good to go, I put the battery back in (i was anxious, I wanted to know if my phone was going to work!!) it turned on, but it went into "safe mode".... I thought I was saved and that my phone was okay, but I turned off my phone to try and take it out of safe mode. I've always been an iphone girl, so this whole droid thing is new to me. Well, the phone decided it DIDN'T want to turn on anymore. It loaded up to the "M"... but nothing else. I immediately took out the battery and put it in rice as I've seen suggested. I left it in there for about a day and a half and tried turning the phone on again. Same thing.....
    I've plugged it into the wall, plugged it into the computer, but I can't get it to go past the "M" symbol. I tried to hold down the search key while powering it on, but that wont work either....

    Also, I know my phone couldn't have gotten THAT wet because both of the stickers inside are still white with the red x's on it.

    Can anyone please help??

    Thanks!

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  2. dirtmouth

    dirtmouth Well-Known Member

    Hi, you are trying everything that i would suggest. I dropped my droid eris in fresh water one time, pulled the battery and dried it. It still wouldnt boot up so i pulled the battery and put it in a bag of rice for a day and it still wouldnt boot up... About 4 days later it booted up and was good to go, however I did have problems with the end button after that... maybe try again in a couple of days is what Im getting at... GL
  3. Steven58

    Steven58 Reformed PH VIP Member

    I'm not trying to be a wiseguy, but helpful here. Do you have the phone insurance, by any chance?

    BTW, warmest welcome to Android Forums! :D
  4. faber78

    faber78 Guest

  5. Bankswood

    Bankswood Well-Known Member

    Instead of holding down power and search to boot, hold down power and home. If it comes up with the Triangle and Android Dude then press the search button. then use the volume rocker to toggle to factory reset and press the camera button. See what happens! Also did you get a wet phone alert?
  6. jaiotu

    jaiotu Well-Known Member

    Sodas can be sticky. It's possible that one or more of the buttons is stuck and messing up the boot process. In which case, you need to clean the phone. Not sure the best way to go about that.
  7. binary visions

    binary visions Well-Known Member

    Yikes. Soda is about the worst thing to get on your phone because once it gets inside, simply drying the phone won't work.

    If you have insurance, use it.

    If you don't, here's what I personally would do. Note that I am not promising ANYTHING, it's just what I would do if it were my phone.

    - First, take the battery and memory card out

    - Second, get the highest percentage rubbing alcohol you can, and some Q-tips

    - Find anywhere with sticky soda on it and clean as best you can. I'd soak up some alcohol and squeeze it out between and around the hard buttons to try and get a little behind them, hopefully to dissolve the soda. I'd do this several times - you are basically trying to wash the soda out from the cracks with the alcohol. Four buttons on the front, volume buttons on the side, power button on top. Try to get as little around the screen as you can - so, when you're swabbing the four front buttons, don't turn the phone upside-down and let the alcohol trickle towards the earpiece. Change the q-tips regularly while you're doing this, so you always have a clean one.

    - Swab out the USB and HDMI ports as best you can as well.

    - Examine the inside of the battery compartment carefully. If it looks like any soda got in there, swab it out as well.

    - Let the whole thing dry for 24 hours. Don't touch it, don't put the battery in.

    - After 24 hours, try to boot it. If it's stuck at the M logo, pull the battery out, then put the battery in and hold down Power and Home together. See if you can get into Recovery - if you get the little Android dude, press Search and wipe data/cache.

    - If you can't get into recovery, do the alcohol process once more and let it dry for 24 hours.

    - If it still doesn't work, you'll have to either take it apart completely or send it in for service.

    It's a pain for sure, just trying to provide you with a way to clean the phone up for free without paying for repair/a new phone.

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