My phone has an unknown wifi error, is it the phone or modem?

[Android900]

I have a clearwire hub express modem and my zte (Boost Mobile) Force phone will not connect to it. When i try to connect the zte to my wifi the phone just says "Connecting, Saved connecting, Saved". It even does that when i put the wrong password in, for some reason the phone or modem has an error but there is no error message.

I have already tried changing the modem password, the authentication, the encryption, the ssid, and i assigned a mac address for the phone. Wps does not work either and i called clear and they dont know what it is, and the strange thing about is that my zte can connect to other modems at the same time other devices can connect to my clear hub express :hmmmm2:

Do you think its the phone or modem? if any one can help me fix this that would be awesome.

 

[gtbarry]

Seems like the one difference is that you "assigned a mac address for the phone". Did you mean IP address?

I've assigned IP addresses to computers before to force a connection with the router when the computer would not do so on its own. Never done that with a phone though. Can you clear the assignment?

 

[Android900]

yes and i just reset the modem but i still get the same issue. any suggestions ?

 

[Android900]

Seems like the one difference is that you "assigned a mac address for the phone". Did you mean IP address?

I've assigned IP addresses to computers before to force a connection with the router when the computer would not do so on its own. Never done that with a phone though. Can you clear the assignment?

yes and i just reset the modem but i still get the same problem. Any suggestions?

 

[gtbarry]

on your phone. Wifi > Advanced Settings.

You probably know what would be out of the ordinary here. But make sure that you do not have avoid poor connections checked and make sure your frequency is set to Auto and not a specific mhz.

 

[Android900]

on your phone. Wifi > Advanced Settings.

You probably know what would be out of the ordinary here. But make sure that you do not have avoid poor connections checked and make sure your frequency is set to Auto and not a specific mhz.

nope it didnt work on auto or any other frequency.