MY PHONE IS SCREWED! please help!Support


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  1. diowk

    diowk Member This Topic's Starter

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    I tried shut my phone off then restarted it while holding the home key at the same time as the power key to see if anything different happened (it was stupid, I know) What I didnt realize was I forgot to disconnect the USB from my computer; not sure if this caused the problem or if it was me holding the home key down. Now my phone is stuck on a black screen with a picture of a phone with a red triangle and eclamation point on it. What the hell happened to my phone? I tried taking the back plate off so I can remove the battery but there doesnt seem to be a way to do it. It wont come off so I cant pull the battery and put it back in. Its brand new and Im freaking out. Can someone please help me!?
     

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  2. Xyro

    Xyro 4 8 15 16 23 42 Moderator

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    You've just booted into recovery, that's all. (Home + Power --> Recovery, Back + Power --> Fastboot). It's not really a stupid thing to do, a lot of us here boot into recovery all the time.

    You might be able to reboot from the recovery menu by holding the power button, or by selecting the option to shutdown with the trackball (I'm not sure what options are on there). Failing that pulling the battery will do it.

    Are you using a CDMA hero? I say that because this is the GSM Hero section and we all had to take the backs off to put SIM cards in.
     
  3. neblap

    neblap Member

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    I assume that your phone is the GSM Hero and not the Sprint Hero.

    If it is the GSM, the back cover comes off very easily, easiest of any phone that I have owned. On the top edge of the phone is a little indent in the middle. Using your nail just gently pull this towards the back, does not need a lot of pressure, and the cover will pop off, allowing you to remove the battery.
     
  4. Slug

    Slug Check six! Moderator

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    First things first.... don't panic! Take deep breaths.... :)

    There should be a thin "slot" at the top of the handset next to the 3.5mm jack socket. Just stick a fingernail in that and gently prise the back of the handset away from the body, then it should easily come off the remaining clips. Now you can pull the battery and regain control.

    To refit the back, simply reverse the procedure i.e. attach it at the bottom then press it onto the handset body, finishing at the top. It will 'snap' into place quite easily.
     
  5. Xyro

    Xyro 4 8 15 16 23 42 Moderator

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    Knew it, he's using a CDMA Hero.

    Thread moved to the Sprint (CDMA) section :)
     
  6. diowk

    diowk Member This Topic's Starter

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    Thanks a lot for your help guys! I got her back. I'm a complete noob here. I just learned the difference between gsm and cdma. Lol, thanks again guys
     
  7. LBPHeretic

    LBPHeretic Well-Known Member

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    What exactly does the "fast boot" mode do besides the obvious of booting the handset faster? Is it akin to a restart of Windows or a warm boot?

    I am just curious how a "fast boot" is different from a "normal boot" when you press the power button and do not hold any other button down with it. Any information would be appreciated.
     
  8. Xyro

    Xyro 4 8 15 16 23 42 Moderator

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    It's not really a boot as such; it doesn't load the android OS. It's another behind-the-scenes sort of screen like the recovery menu.

    I'm not 100% sure what it's for, but its the screen that pops up when you're installing an official firmware. The white screen with the three skateboarding androids.

    There's also flashboot (volume down + power), which you can use to flash firmware without a PC (on a GSM Hero anyway).
     

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