My phone just died. Completely.Support


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  1. flu13

    flu13 Well-Known Member This Topic's Starter

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    As of about 2 hours ago, my phone was fine. It had been on the charger most of the day. I took it off the charger and ran out. When I got home, I set it down on my end table. Just now, I picked it up and it wouldn't wake up. I tried powering down to no avail. I plugged in the charger and saw nothing. I removed the battery and put it back in. I removed the battery and memory card and put both back in. Nothing. My phone is a paper-weight.

    Any advice other than to return it to Best Buy (it's only 2 weeks old) and try a new one?
     

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  2. flu13

    flu13 Well-Known Member This Topic's Starter

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    Ok, this is weird. I got my wife's charger for her Palm Pre and plugged it in, and the phone showed as charging. It powered on just fine and showed 90% battery. I now have it back on it's own charger and it seems to be doing fine.
     
  3. Flipper

    Flipper Guest

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    Very weird indeed....
     
  4. Adrift

    Adrift Well-Known Member

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    sounds like your wall charger for the Moment is dead, and died last night probably. That would be why the battery was bone dry and wouldn't power up the phone. Just a guess, especially if it will charge by other means.
     
  5. flu13

    flu13 Well-Known Member This Topic's Starter

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    I thought the same thing, which was why I tried the other charger. But if the battery had died, it wouldn't have been at 90% upon restarting. Plus, it is now charging just fine on the Moment's charger.
     
  6. kahale

    kahale Well-Known Member

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    i noticed this phone has some usb issues. sometimes my phone wont charge through usb until the phone is restarted. tho i never had any problems with the wall charger yet.
     
  7. ryu79

    ryu79 Well-Known Member

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    OK - This just happened to my phone and its bizarre. Had way over 50% battery. Walked away from the phone. Came back to it and it wouldn't wake up. Pulled the battery out, back in, plugged into the wall now and nothing at all.

    HELP!
     
  8. kahale

    kahale Well-Known Member

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    does it charge with usb cable? if not take it to sprint tech. hope you got insurance.
     
  9. ryu79

    ryu79 Well-Known Member

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    I have it plugged into my laptop but its as if the laptop doesn't realize it has a USB connected to it. Nothing.

    Was plugged into the wall for twenty minutes before this.

    Don't have insurance on the phone. Spontaneous/random phone failure isn't covered by warranty on these things?
     
  10. jasonamd

    jasonamd Well-Known Member

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    Yes, that should be covered by the warranty. However, Samsung is the one providing the warranty so you will most likely have to go through them.
     
  11. kahale

    kahale Well-Known Member

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    i would still take it to sprint and see if its not the battery or some other simple issue. i once had my old pda phone exchanged and got a working refurb for free cuz of a failed rom flash which was my fault anyway. at that time i didn't have any insurance.
     
  12. censlow

    censlow Member

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    I had a very strange problem today with my phone too. I plugged it into the charger when I got home. "USB" and I got this error on the screen saying incorrect battery type. And it wouldn't take a charge. I took the batter out powered up. Reconnected and everything was normal.

    I love this phone everyday its a totally new exp. with it.

    I swear this phone has Alzheimer's
     
  13. CriticalCritic

    CriticalCritic Well-Known Member

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    Hang on. Are you having an issue where:
    -After sitting off the charger for a while you plug in the phone
    -The phone begins charging just fine
    -After about 20mins, the charger recognition starts going on and off
    -After 25mins it won't recognize the charger at all
    -You take the phone off the charger for a while, then plug is in and it recognizes the charger again... then it all repeats?:confused:
     

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