My phone shut itself off last night.


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  1. King Stampede

    King Stampede Well-Known Member This Topic's Starter

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    Bought the Captivate on launch day.

    I had problems with the battery, phone restarting by itself, buttons at the bottom would not register when pushed.

    Took that Captivate back yesterday and exchanged it for a new one. The new one I got works much better. Little to no lag, buttons are working properly, and the battery is much better. Used it until about 3% of battery was left then put the charger in. Fully charged by midnight, unplugged it and went to sleep.

    Woke up this morning to find out the phone shut itself off last night. I woke up and tried to check my emails but the screen would not turn on. Held the power button and the phone turned on as if it was just starting it up. I bought my phone from a authorized AT&T reseller so I'm hoping they'll let me exchange it for another one again. They should though, right?

    I called Samsung tech support but they weren't much of a help. They said I can send it in for repair or take it back to where I got it for another exchange.

    My phone is not rooted and not tampered with in anyway. I downloaded all the same apps for it which were only about 6 so far. The only new one I did download was one of those Sense Digital Clock ones and put the widget on my home screen. Other than that the phone is set up just like my previous one. I deleted the Sense Digital Clock app so maybe that was the culprit?

    I really do not want to take this one back again as the one shut down is the only problem. I'm going to wait a couple days to see what happens. My 30 days are up on the 17th so if it keeps on shutting down I'm taking this one back.

    I'm probably jumping the gun but I've read other people on these forums experiencing this problem and I do not want it to get any worse.

    Any suggestions on what I could do to solve the random shut downs? For those who have had this problem has the problem gotten better or worse after doing some changes to your phone and what were those changes?
     

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  2. berdo

    berdo Member

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    I purchased my Captivate the day before launch and I have had a lot of the reported problems that others have had, even though they didn't bother me as much. When I first bought the phone it was laggy and the battery sucked. About a week after I bought it I was no longer able to receive incoming calls or texts. I did a factory reset and ever since then the phone has been nothing short of awesome, until yesterday. I was listening to music from my phone while mowing and it just shut off. It was locked so there was no way it was shut off on accident. As a matter of fact I had to pull the battery to get it to come back on. This worries me a bit.

    I am in the same boat, do I exchange it or just think of it as an anomaly? Any thoughts?
     
  3. Daleon

    Daleon Member

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    Mine has turned off once. Had it since launch. Otherwise its been just about perfect. Still got a little time within my 30 days so I'll give it a little more time. One my cut off and I'll prolly replace it. Hopefully though its a small bug that will be fixed with an update soon.

    Berdo I'd prolly exchange yours for a new one.
     
  4. Simba501

    Simba501 Well-Known Member

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    Definitely. I would do the same thing (wait a couple of days, maybe 2, to see if it did it again), then return it if the problem persists.
     

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