My phone turned itself off again and now I can't turn it back on.Support


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  1. ewells1014

    ewells1014 New Member This Topic's Starter

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    For a few weeks, my phone has been shutting itself off randomly for no apparent reason. I remove the battery, pop it back in, and it powers up normally. It's off now, I've removed the battery (for about 10 - 15 seconds) and it STILL won't turn back on. Any suggestions? For what I paid for this stupid phone, I'm tired of all the problems.
     

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  2. pastafarian

    pastafarian P√Ętes avec votre foie Moderator

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    You could try putting the phone into recovery (vol dn+call+end call)and selecting boot to system. If you can get into the system, maybe try a hard boot (menu>settings>privacy>factory data reset)? My guess is it's a hardware issue that requires a trip to Sprint. You should still be under warranty. Good luck
     

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