my Sony X10 has locked after the security pattern locked outSupport

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  1. twixem

    twixem New Member

    I have a sony ericsson X10, it has a security pattern lock on the phone. However this has gone off in my pocket and now the phone is locked. I can not remember the google email address for the phone and now i can not access the phone. Orange customer service has told me to get in touch with google, in order to delete the old account [whatever that may be] but there is no number for google customer service. Anyone....please help!!!!!

  2. Wessex

    Wessex New Member

    Would a factory reset do the job? There should be a way using the power button and one or more others to instigate a factory reset.

  3. kez123

    kez123 New Member

    This has now just happened to me!! have you sorted this? i have also reset my password on google mail and it still wont let me sign in. and there is actually no way of getting in to my phone???? please help i cant live without my phone :(
  4. rosered

    rosered VIP Member VIP Member

    If you know your email account name then you could try typing in 'null' as a password which has worked for some people.

    If not then you will have to run a repair/reset via Sony Ericsson Update Service which will wipe your phone back to factory settings and you can then reload everything from new.
    yelmel07 likes this.
  5. gunny5821

    gunny5821 Well-Known Member

    +1 - Hey RoseRed :p
    yanyyo likes this.
  6. Elizabeth.Ann

    Elizabeth.Ann New Member

    please helpp!
  7. Sam-SonyXperia

    Sam-SonyXperia Well-Known Member

    Please do as rosered outlined regarding running an Update or Repair of the software on your handset to remove the lock.
  8. yelmel07

    yelmel07 New Member

    i had tried everything and before completely wiping my phone thought to give the null a try. it worked. thanks
    vaibhavi likes this.

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