My Sprint HTC Hero appears to be dead--is it?Support


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  1. mrkube

    mrkube New Member This Topic's Starter

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    Last thing I did was send a text last night. Next time I tried to use the phone, The HTC screen with white background appeared and then turns back off. All that is happening is HTC Screen>Vibrate>Off . I tried the hard reset, home+back+power, clearing...but no luck. The Sprint store was of no help, telling me to call customer service. There was another lady there with the same phone with apparently the same issue. I think my phone is toast, but with the long weekend I'd like to try getting this thing back up and running.

    Also not, the phone was upgraded to 2.1 about a month ago. Not rooted. Seemed to be running normally up until last night (although the phone is usually sluggish)
     

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  2. Monkeypox

    Monkeypox Member

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    Can you download the RUU from the HTC website and reinstall from sync manager?
     
  3. mrkube

    mrkube New Member This Topic's Starter

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    Well at this point I should have a new phone on the way so I think it's best that it stay as it is for the warranty to process. I really would like to try but if I "fix" it doing this I would be buying a new phone according to the Sprint rep. Thanks for the reply I still might give it a shot.
     

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