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My Stratosphere will not chargeSupport


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  1. Lordkaimara

    Lordkaimara New Member This Topic's Starter

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    As the title says my phone will not charge. I have had it for only a few months and I have tried taking battery out and in and stuff like that. The battery when I take the cover off is really loose and will just fall out with a simple light jerk. I need to know what to do. I have tried different chargers and outlets.
     

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  2. shrpshtr325

    shrpshtr325 Well-Known Member

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    have you tried different cables?
     
  3. Lordkaimara

    Lordkaimara New Member This Topic's Starter

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    I have tried new cables yes
     
  4. saptech

    saptech Well-Known Member

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    I would take it to your phone provider store and get an exchange if its fairly new.
     
  5. Scur

    Scur Well-Known Member

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    Sounds like the contacts might not be making good contact. You could a bit of folded paper wedged in to push them up into the contacts, clean the contact points, pry them out a hair, etc., whatever you think you can safely do to improve contact.
     
  6. jgorm

    jgorm Well-Known Member

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    Mine started doing this today. It was nearly dead when I removed it from the charger from an overnight charge. I had it hooked to a computer for 2 hours and its even deader than when I plugged it in. I took the battery out multiple times. The contacts are fine because the phone still works.
     
  7. bubbalv29

    bubbalv29 Well-Known Member

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    Does the PC recognize the phone? It could be the port on the phone its self, if so, get a replacement.
     
  8. jgorm

    jgorm Well-Known Member

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    I turned my phone off and charged it off the same computer for a few hours. Seemed to fix the problem. It was weird because the computer did not recognize the phone when it was acting up, but as soon as I turned it off the computer did the 'detected' thing. After it charged up the computer worked fine with the phone.
     
  9. mez01

    mez01 New Member

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    I'm on my 3rd stratosphere with this same issue, I finally gave up and just bought an external charger with battery ($40 on amazon). Battery charges fine and I don't have to be tethered to a cord so its a win win.
     
  10. Directive

    Directive New Member

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    Has anyone checked that the charger has a 5.0 Volt 1.0 Amp output? I use my cord from LG Ally to charge my stratosphere on the computer overnight. I did notice my Ally wall charger is 5.1 Volt .7 Amp output, phone shows as charging but never goes up. The generic one I got is 5.0 - 5.5 Volt 1000mA and works good.
     
  11. Wildlfower7205

    Wildlfower7205 New Member

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    The are 4 Stratosphere phones in my home... Mine and all 3 of my kids have one and we have problems getting all of them to charge. I think it's a problem with the phone because my sons phone was replaced twice and my daughters once and none of the 4 will charge. Even when you do get it to charge, as soon as you make 1 phone call they need to be charged again! This is the WORST phone we have EVER had!
     

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