My tutorial on syncing Eris with Outlook - WITHOUT GOOGLEGeneral


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  1. koalabear

    koalabear Member This Topic's Starter

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    I think one big advantage the Eris has over the Motorola Droid is the ability to easily sync your Outlook from your PC to the phone, without using Google or your Gmail account. I’m old school and don’t like the idea of all my stuff being in Google’s hands.

    There is a little learning curve to this so here it is step by step to save you some time.

    1. Gmail contacts/mail.
    The reps at the Verizon store and Best Buy have been trained to get you set up on Gmail before you leave the store, either on your existing account or starting you out with a new one. If you have an existing account there is one caveat. Gmail creates contacts for you from email addresses automatically if you really want them as “contacts” or not. If you do NOT want all these people in your phone contact list (found under the “People” ap by the way then delete them in Gmail before you set up the account. You can do this by clicking the “Contacts” link in the left column, hitting select all in the middle, and delete. You can also selectively delete then and or/sort them here. If you already have all these contacts in your phone and want to get rid of them on the device go to the People ap, then hit the menu key, then delete contacts, then menu key again, then select all, then delete. I would also point out if you want to avoid the phone picking up your Gmail contacts in the future go to the settings menu, data synchronization, and Google and there you can uncheck syncing with Gmail contacts and Google calendar too for that matter.

    2. Get the sync software from HTC.
    Its not in the box and there is no mention of it in the Tips and Tricks guide (the only documentation that comes with the phone. It does get a description in chapter 9.3 in the full user guide (available here: http://member.america.htc.com/downl...erizon/DROID_ERIS_Verizon_English_UM_11_5.pdf)

    The link for the software is here. (note this is only on the HTC US site.) On that page are the instructions on how to install it so I won’t go into that. But its important to note to install the software before you connect your phone to the computer.
    HTC Sync Update 2.0.8 for DROID ERIS

    3. Using the HTC Sync.
    Once the software is running and you phone has been found and recognized by Windows you will notice the buttons in the software don’t do anything. You will see Synchronize Now and Sync Manager. The is because you now have to tell the phone what to do which is different from most sync managers. On the phone there is a notification bar – the very top bar with the icons showing your network, wifi, battery etc. That’s actually a pull-down. Touch and hold there and when you see the grey bar appear below it drag that down. Now you will see “USB connected” and “HTC Sync”. You can also get to this by hitting the menu button and notifications. If you touch USB Connected you will to another menu which will “mount” the phone as a drive on your computer – this is how you will then drag and drop items to the SD card in the phone. Docs, music, videos whatever. If you hit the HTC Sync button you will really be connecting the phone to the computer for syncing. On the phone you will get a sync now menu and on the computer you will see your HTC Sync has changed with the prior two buttons lit up and another button added “Application Loader”

    The first time you do this you will get the Sync Manager settings dialog asking what you want to sync and from where. Be sure to hit the properties button to set these selections as you want. I had a problem initially getting my Outlook calendar to sync. If this happens to you under properties deselect “default calendar folder” and set the folder yourself to calendar – mine had defaulted to contacts which is why the calendar didn’t come in the first time.

    That’s it, the rest is pretty intuitive. Have fun Eris brothers and sisters!
     

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  2. Needsdecaf

    Needsdecaf Well-Known Member

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    STICKY!!!

    And thanks so much for the link to the UG. I was looking for that yesterday all day...
     
  3. Nate

    Nate Active Member

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    Thank you for the info!
     
  4. paulhirdler

    paulhirdler New Member

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    Thank you for this information. An additional request. Once I have synchronized Outlook to the HTC Eris, I'd like to list the Contacts by last name, first name...they seem to default to first name, last name. Is there any way to accomplish this? Thank you.
     
  5. ljpape

    ljpape New Member

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    I just wanted to thank you for your post about not using Google to sync my DROID with Outlook:)! I was so confused before and had to go thru many steps to finally get the Google sync working. It wasn't the way I wanted to use my phone since I totally prefer using Outlook. Anyway, I followed your instructions and was able to sync my phone book and calendar in only a few minutes instead of the many hours it would have taken me to organize and update through Google! I'm not sure how I found you, but very glad I did!
    God bless!
     
  6. koalabear

    koalabear Member This Topic's Starter

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    I will look into it. But remember Google/Android is all about search. Hit that search icon, type any letter and it will look at both the first and last name for matches.
     
  7. marko

    marko Member

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    Thanks. Used this once and it worked fine. Now after one sync the option fails to show up on my notification at all. And it won't sync my calendar at all. I uninstalled and reinstalled HTC Sync on my PC (running Vista) and it still does this.

    Anyone seen similar problems.
     
  8. rieltime

    rieltime Member

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    I am running XP and for some reason I can download the program but it won't launch as I receive an error message. Called both HTC and WZW to no avail.

    Anyone else having issues with this software?
     
  9. marko

    marko Member

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    Yes. I got it to run once properly synced to Outlook for both contacts and calendar. I couldn't get it to run again. I uninstalled and redownloaded. This time it doubled my contact list but would not sync calendar. Same thing several more times. Now I can't get the phone to even recognize HTC Sync. Anyone seen this or have a solution?
     
  10. JerseyFF

    JerseyFF Member

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    I second that motion! I ran it successfully 11/18 (third consecutive day I ran it without a hitch) however now I cannot get it to sync.

    When the notification pops up when I plug the USB into my Eris, I get the "USB Connection" notification that allows me to mount it as a storage device. The HTC Sync option is no longer there.

    Suggestions?
     
  11. rdalev

    rdalev Well-Known Member

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    Yes , I followed the instructions to a T and the HTC Sync, on my pc says disconnected and neither the Sync manager or sync now buttons are clickable.

    Also when I drag down the menu from the top of my phone, as implied in the instructions, the only thing that shows up is USB Connected !

    I was able to mount the SD card though, but no sync ability !

    Any ideas.....................anybody ?:confused:

    Hope the update , due out on 12/11 fix this and poor battery life, cause I really like this phone !
     
  12. JerseyFF

    JerseyFF Member

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    Try power cycling your Eris. I'm not sure if that is what did it for me but it was the only thing that I could think of that I did differently. I just sync'd it as I'm writing this.

    I also installed Google Sync as an alternative to syncing with my desktop. That syncs outlook with google which gets stuff on the phone as long as you have it sync to Google.
     
  13. JimmyRayBob

    JimmyRayBob Well-Known Member

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    I don't know why, but sometimes my Eris won't sync with Outlook if Outlook is open and running. If I close Outlook, it works just fine.
     
  14. majorkirkus

    majorkirkus New Member

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    to those having difficulty syncing with outlook...im curious to see if you are getting the same issue as i am. when i start HTC sync, in the sync process it is stuck on the "preparing data from your phone..." prompt?
    -kirkus
     
  15. marko

    marko Member

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    This never worked properly so I gave up on Outlook and switched to Google Calender. I would still prefer Outlook. Recently I've gotten the following message on my Windows Vista PC:

    Solve a problem with Sony Ericsson PC Suite

    Sony Ericsson PC Suite has stopped working properly.
    A newer version of this software is available for download that addresses this problem. Sony Ericsson Mobile Communications AB recommends updating to take advantage of security and stability improvements.

    Since I don't have a Sony ericson phone, the only software this might refer to is HTC sync. Anyone know whether HTC is using this as a sync software?
     
  16. BuzzWhizzer

    BuzzWhizzer New Member

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    I'm new to the forum, and to Android. I installed and set up HTC Sync for my Outlook calendar and contacts and everything seemed to work properly. Oddly, what I found is that many of my appointments DO show up on Android's Daily calendar view but DO NOT show up on the scrolling Agenda view. What in the world? I normally only have 1-3 things per day so the Agenda view seems perfect for my use but not if it doesn't reliably display all the events.

    I'm also experimenting with CompanionLink, third party software with a 14 day trial. It syncs Outlook Contacts and Calendar with gmail, and thus with Android, and kind of syncs Tasks too although it just tacks them on as a calendar entry (worth a little, not a lot). Based on my one-day's use CompanionLink syncs and displays everything the way it should. My hesitation with it is I don't love letting Google rummage around in my Calendar.

    I'd like HTC Sync to do the job for me. Any clues on why some, but not all, daily calendar events wouldn't display in Agenda view?
     
  17. erisuser1

    erisuser1 Well-Known Member

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    Yes, it only shows up once when you initially plug in via USB. After you click it the first time, it disappears afterwards.

    But all is not lost! - do this:

    Settings... Data synchronization ... PC


    Edit: I played with it a little bit more (Windows Xp), and came to a slightly different conclusion: you need to "start" HTC Sync on the handset from the notification area... and it will continue to run (almost like a service) until the USB cable is disconnected. By itself, it doesn't start the synchronization, but something else that allows the PC application and the device to "find" each other. That's why the message in the Notification area disappears - it is still "running" on the handset. On the PC side of things, it seems to recognize that the Eris is there, and you can start a sync from that side, or from the handset by going to Settings... Data synchronization... PC. If that doesn't seem to work, try Exiting the application on the PC, and restarting it from the PC's Start menu... or re-inserting the USB plug (after a "Safely Remove Hardware, of course).

    I suppose it could behave differently on Vista or W7.

    HTH


    eu1
     
  18. sarasotarealtor

    sarasotarealtor New Member

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    I just synced my Eris to Outlook for the first time and had the same problem. It synced all of my contacts from Outlook to my phone but alphabetized them by first name instead of last name. Have you heard or figured out how to fix this?

    Also, a stupid question, is this sync only one-way? Just Outlook to phone? (It did not sync my phone contacts & calendar to my Outlook.) My old Palm Treo sync went both ways.
     
  19. kalerina

    kalerina New Member

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    OMG I am really having issues getting this to work.. For some reason my phone isn't recognizing the Sync.. I've tried powering off and all that.. any suggestions, I'd love to get my schedule sync'd with my phone.
     
  20. erisdog63

    erisdog63 Member

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    I had spent about 2 hours trying to sync my eris with my pc and now I'm extremely frustrated. So, I decided that I would check out the forum to see if there was any feedback concerning this issue and wow......it seems that everyone is having this problem too. Well, I guess I will wait and see if someone can figure this issue out. I'm not real versed with all this up to date technology, so I hope somebody can help!!!!!
     
  21. kalerina

    kalerina New Member

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    You need to turn on application debugging in the settings. After that I had no issues.
     
  22. BuzzWhizzer

    BuzzWhizzer New Member

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    That's been my experience, anyway. HTC Sync did not reliably sync my calendar and contacts and behaved erratically enough that I stopped fiddling with it out of concern it would corrupt my Outlook data. CompanionLink, on the other hand, has worked flawlessly for me so far. I did the two week free trial and liked it enough to shell out $40 to keep it. Even the "problem" I wrote about a while back, that not all events listed in the Calendar View showed up on the Agenda View, turned out to be nothing. Turns out the Agenda View only shows every event of the 4-5 days up-coming. I'd like to be able to adjust that element but it turns out to be by design rather than a flaw.

    The original heading of this thread said "without Google". Let me be clear, CompanionLink DOES sync through Google, so while it does a good job, if you don't want Google to know your business my experience will not be useful to you.
     
  23. kanman

    kanman Member

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    im using outlook 2003 and windows xp service pak 3. I have no issues ..I had to change the location as the initial post said about the calendar but other than that it has worked fine for me.

    I initially had the phone hooked up before while I installed the software....and that screws it all up..i disconected the phone and uninstalled the software....reinstalled the software and then hooked the phone up and like I said it was worked fine for me. I would be happy to check any settings if anyone wants me to let me know

    kanman
     
  24. manthony

    manthony New Member

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    This totally screwed up my calendar and contacts in Outlook as it kept duplicating items. Now I tried wiping my droid clean but can't erase the entire calendar. I'm now trying to reload everything but HTC Sync no longer gives me the option of selecting Outlook. Help????
     
  25. kanman

    kanman Member

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    thanks....thats what I had to do as well. I dont sync that much so its not a huge deal to me but I wish some of this software would work as advertised with out all these little glitches.

    thanks for your idea though it works
     

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