Dear informed community of experienced Eris users: HELP! I am one year into my current two-year contract with Verizon. I've had an Eris since March, with increasing problems. I want to know what you would do here. The symptoms, in short: -- Its functionality as a phone is hideous. I can answer calls maybe half the time. Calls are usually dropped in the first minute regardless of signal strength. Sometimes the call never shows up, but a voicemail appears from the ether. For a few minutes after any call activity, the phone is totally unresponsive. Actually, one way I can tell a call might be about to happen is that the phone suddenly stops responding. Within a minute or two, a call might show up. If it does ring and I was in the middle of texting or using an app, then I usually cannot answer it. Buttons stop working. -- The touch screen randomly stops working. Often, only parts of it respond. When using the keyboard, I have to "tap" the screen really hard to get any keys in the bottom row to work. By 'tap' i mean mash my finger into the screen and curse a lot. -- I would guess that the buttons (physical and on-screen) work about 60% of the time. -- Verizon already sent a replacement battery after the original one stopped holding a charge. The new battery lasts maybe 8 to 12 hours *if* I don't use the phone for anything other than a FEW text messages. -- And of course the other typical Eris snags, like lag. Using the Eris reminds me of dialing up at 28.8 Kbps. Remember the bad old days? They're back. Pulling out the battery (without powering off) and then restarting helps a little. But within a day or so all the problems are back. Verizon is offering to do a hard reset where they reprogram the phone (or something?) while I call from another phone. They said if that doesn't work, they'd send a refurb Eris. I have never had a good experience with refurbished products. The only other options I can see are rooting or buying a new phone at full price (not much of an option, I can't spend $300 min out of pocket on a new phone right now). I doubt rooting would help much, as these seem to be hardware issues. I would love to try a different phone, as I'm disgusted with the Eris. It's great having a smartphone. Especially one that barely can handle SMS and calls. I miss my LG VX 8350. Now there was a phone. So... I know you all have seen these problems over and over. What would you do?