First off, this is not my phone but rather belongs to a non-tech savvy friend of mine. It is a Samsung Stratosphere from Verizon. She ran over it (don't ask) and the screen broke, though the phone does seem to still work. I say "seems to work" because if I pull the battery, put it back in and power the thing up, it plays what sounds like a start-up animation. Also, when i plug it into the computer with a usb cable, the phone beeps like it's asking what I want to do with the connection (charge only, mass storage, etc). As I mentioned, my friend is not tech savvy and even though she set up a google account, she somehow declined the contact sync. Due to some combination of contract requirements and insurance snafu's, she wound up buying an iPhone as a replacement. The folks at the store told her they could not transfer her contacts over and so she turned to me for help. My first thought was to pull the SD card and slip into my computer (running Windows 7 64 bit, btw - I'm sure that will be important later) and look for the contacts.db file with the hopes of extracting info via SQL commands later. Unfortunately, I could not gain access to the /data/data folder through windows explorer. I downloaded/installed Android Commander, but that was unable to find the /data/data folder on the SD card either. (While she does not know, I'm fairly certain (given her level/lack of expertise) that the phone has never been rooted.) Next thought, install USB drivers for the phone and try adb shell to retrieve the Contacts.db file. I downloaded drivers directly from Samsung (specifically for the Stratosphere and Windows 7 64bit), but the phone did not seem to be detected. Next, I downloaded the Android SDK and used the SDK manager to install the platform-tools and the Android usb drivers. Yet still the phone is not detected when I plug it into the computer (and consequentially, neither Android Commander nor adb can find the device). I'm not sure what else to do. As I mentioned, the screen is toast, at least as far as the display is concerned. It does seem to give a tactile-bounce when I touch it, but without the visual display, I don't know where to touch it to activate the mass storage option when I plug it in to the computer, and I certainly wouldn't be able to activate usb debugging if it's off (which it probably is knowing my friend). Is there any hope for this phone? Should I just tell her that her previous contact list is lost? I don't want to do that, though it has more to do with me not wanting to accept defeat at the hands of this phone than it does with sympathy over her lost contacts. Anyone out there have a genius idea??? EDIT: I put it in the title, but forgot to mention it here: there was no backup done prior to the phone being run over. So, no Titanium, Nandroid, etc.