Need help. Best wat to get Vibrant early upgrade.


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  1. copter105

    copter105 Member This Topic's Starter

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    I am 12 months into contract so I do not qualify for full upgrade. So far the best price T-mobile is willing to give me is $289.99 and they will wave the associated fees. When I call retentions I can hear them reading notes on my account (probably because I have called 4 times to see if they will budge on the price). No joy. I have read posts that some people have got them to give them a full upgrade even though they do not qualify. I even tried Costco to see what they can do but they don't do partial upgrades. I hate my touch pro 2! What are the magic words you guys are saying that make them lowe the price? I am a 5 year loyal customer and never been late on payment. I have threatened leavinf T-mobile but they don't seem to care. What am I doing wrong?
     

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  2. DKYang

    DKYang Well-Known Member

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    Dunno. My full upgrade was next month and they allowed me to get it yesterday. I called retentions and told I was thinking about canceling my service and go to Verizon for the Droid X unless they can move my upgrade for the Vibrant. Then again, my request was reasonable since my full upgrade was only moved up one month.
     
  3. tweak89

    tweak89 Active Member

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    Go straight to cancellation from the phone menu. Tell them you want to upgrade to the Vibrant and what is your best price. If they say anything but $199.99 with $18 upgrade fee. Ask to speak to a Retention Specialist (Advanced Retention). They are the next rung up from the person who you get when you call. This will get you through to someone who CAN give you the price you want. The person who you get initially HAS NO POWER TO DO ANYTHING FOR YOU.

    Once they put you through to the next level, they will likely offer it to you for $249 ($199 plus the $50 that new and full upgrade eligible customers get back in a rebate which they will tell you they cannot give you since you are upgrading so early)+18 (upgrade)+$19 (shipping). This is what their initial offer to me was. I balked, told them at nearly $300 I will just cancel early and get a better featured version of the Galaxy S from Sprint or Verizon.

    After that, I got mine shipped FREE with NO upgrade fee. $199.99+tax and I am more than 10 months away from full upgrade eligibility. Keep calling back until they put you through the next level for retentions, only they can do something for you.

    BTW, mine should be at my door on the 20th!
     

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