need help fast, blue screen, new comp

Discussion in 'Computers & IT' started by evilbeef54, Jul 16, 2010.

  1. evilbeef54

    evilbeef54 Well-Known Member
    35

    Dec 1, 2009
    126
    0
    35
    sailing down below
    I just picked up a new ASUS ul80j from best buy, it is pretty much running as it came out of the box, i just loaded my old software back with my portable HD, i am down to the last day i can return/exchange this thing. I have now gotten several blue screens of death on it. The first 2 were while trying to watch a .avi movie on my tv with the hdmi hook up, this last one i discovered this morning when i opened the comp to see the windows has recovered from an unecpected error screen, any ideas what is up, should i return it, reload the software, or what...

    this is the error details

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033
    Additional information about the problem:
    BCCode: 1a
    BCP1: 0000000000041287
    BCP2: 0000000000000058
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1
    Files that help describe the problem:
    C:\Windows\Minidump\071510-26473-01.dmp
    C:\Users\Doug\AppData\Local\Temp\WER-52135-0.sysdata.xml
     

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  2. MrDangerous

    MrDangerous Well-Known Member
    78

    May 21, 2010
    534
    57
    78
    Fort Worth, Texas
    Any way you can post the DMP file somewhere? It can be run through a microsoft utility called windbg and tell you almost exactly the cause.
     
  3. SoulTerror

    SoulTerror Well-Known Member
    78

    Feb 18, 2010
    724
    48
    78
    Male
    Help Desk Manager
    North Carolina
    I'm wondering if a piece of software you installed doesn't like Win 7.
     
  4. Kairosgrammy

    Kairosgrammy Well-Known Member
    26

    Jun 14, 2010
    99
    4
    26
    I had a computer that messed up the first few weeks I had it. To this day, I wish I'd boxed it up and returned it. Give it back if you still can.
     
  5. hitmark

    hitmark Member
    5

    Jul 20, 2010
    6
    0
    5
    uninstall any hardware that you have newly installed. it is driver conflict with hardware.
     
  6. DirtyDozen

    DirtyDozen Active Member
    16

    Jun 11, 2010
    32
    4
    16
    X2
     

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